Lead the Future of Homecare in Philadelphia — Become Our Next Assistant Director Of Operations (Home Care Expert Wanted!)
About Us:
We do more than deliver homecare — we empower people to take control of their lives. As a leader in unskilled homecare services across Philadelphia, we help individuals stay independent by giving them the help they need in their own home.
We're a mission-driven, fast-growing agency fueled by compassion, innovation, and community. Now, we’re looking for a visionary leader to help us scale that mission across the state.
Position Summary:
The Assistant Director Of Operations will serve as a critical leader in strengthening and centralizing staffing compliance and growth operations across the organization. This role partners closely with leadership and cross-functional teams to ensure efficient staffing processes, regulatory compliance, and scalable growth—particularly supporting expansion on the Angels On Call (AOC) side. This position will build a stronger operational foundation by overseeing staffing strategy, developing team capabilities, and enhancing relationships across care coordination functions.
This isn’t just a management job—it’s a chance to shape the future of consumer-directed care in the state.
Benefits:
- Medical Insurance
- Dental & Vision Insurance
- Employer matched generous 401K
- PTO, Birthday Off, Legal Holidays
- Paid training and mentorship
- Exciting Office Events
- Opportunity for growth and advancement with an established home health company!
What You’ll Do:
Staffing Operations Leadership:
- Own and oversee the full staffing function, ensuring optimal caregiver-client match and coverage.
- Identify and implement process improvements to increase efficiency, responsiveness, and quality.
- Partner closely with Coordination Supervisor and the Scheduling team to align daily operations with strategic goals.
Caregiver Recruitment & Onboarding:
- Oversee HHAs orientation and onboarding processes.
- Ensure onboarding processes are efficient, compliant, and deliver a strong first experience.
- Support expansion of the caregiver pool to meet current and future demand.
Cross-Functional Collaboration:
- Build and maintain strong relationships with Service Coordinators to ensure alignment and continuity of care.
- Serve as a key operational liaison across departments to support seamless service delivery.
Team Development & Support:
- Build, coach, and support Staffing Coordinators to enhance performance and accountability.
- Establish best practices, training frameworks, and performance standards for the staffing team.
Reporting & Operational Insights:
- Support reporting, data tracking, and analysis to inform operational decisions.
- Provide insights into staffing trends, capacity planning, and performance metrics.
Compliance & Quality Assurance:
- Assist with audits and compliance activities to ensure ongoing adherence to regulatory requirements.
- Maintain documentation standards and support continuous readiness for internal and external reviews.
Growth & Special Initiatives:
- Support growth initiatives, with a primary focus on scaling the Angels on Call (AOC) service line.
- Identify opportunities to expand capacity, improve service delivery, and support business development goals.
Skills and Qualifications:
- 3+ years of leadership experience in homecare required.
- Strong understanding of home care operations and industry standards.
- A proven track record of leading teams and hitting performance goals.
- Exceptional communication, organizational, and leadership skills.
- A collaborative spirit and problem-solving mindset.
- Tech-savvy, with experience using EMR systems and Microsoft Office.
Angels On Call is not just a company. We are a living, interactive network of people who live and work within the communities we serve. Our team understands that our success as people and professionals is directly tied to the health and growth of the communities and people we serve.
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Home care management: 3 years (Required)
Work Location: In person
