Description:
Crescent Brands brings over 120 years of industry leadership in custom picture framing and art supply product development, manufacturing, and global sales. As a multi-generational, family-owned company, we are financially strong and committed to a culture rooted in customer service, integrity, and respect. Our headquarters is in Wheeling, Illinois, with additional facilities in Tennessee and Germany.
We are currently seeking a skilled and motivated Field Service and In-House Technician to support our Valiani computerized mat cutting (CMC) equipment across North America.
Position Summary
The Field Service and In-House Technician is responsible for installing, servicing, and supporting Valiani CMC equipment both in the field and at our Wheeling facility. This role requires strong electromechanical troubleshooting skills, customer-facing professionalism, and the ability to work independently. The technician will play a key role in ensuring customer satisfaction, machine performance, and ongoing operational success.
Essential Functions
- Install and configure Valiani CMC equipment at customer locations
- Provide hands-on training to customers on machine operation, maintenance, and workflow
- Perform on-site troubleshooting, preventative maintenance, calibration, and repairs
- Provide in-house technical support, machine preparation, and testing at the Wheeling facility
- Deliver remote technical support via phone and email
- Diagnosing and resolving mechanical, electrical, and software-related issues
- Perform machine inspections and ensure optimal performance post-installation
- Maintain accurate service records, documentation, and reporting
- Collaborate with internal teams including sales, operations, and product support
- Represent Crescent Brands professionally in all customer-facing interactions
Requirements:
- 3–5+ years of experience in field service, industrial equipment, or related technical role
- Strong electromechanical troubleshooting skills
- Experience working with PC-based systems and software-driven equipment
- Ability to diagnose and resolve issues across mechanical, electrical, and software systems
- Comfortable working directly with customers during installations and service visits
- Strong communication and problem-solving skills
- Ability to work independently and manage service calls from start to finish
- Willingness to travel 30%–50%+ with flexibility based on customer demand
Valid driver’s license and ability to travel as required
