The Admissions Appointment Setter serves as a primary point of contact for prospective students and their families. This role is focused on high-volume outbound outreach to engage qualified inquiries and successfully schedule appointments for students and parents to meet with Admissions Counselors.
Key Responsibilities
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High-Volume Outreach: Execute a high daily volume of outbound calls and follow-up communications to prospective students and their parents from provided inquiry lists.
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Appointment Setting: Invite families to schedule campus tours, virtual interviews, or 1-on-1 consultations with the admissions team.
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Inquiry Qualification: Conduct initial discovery to identify student interests, academic goals, and potential fit for university programs.
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Data Management: Accurately document all interactions, call outcomes, and scheduled appointments within the CRM (Customer Relationship Management) system.
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Inquiry Management: Manage a personal queue of inquiries, ensuring timely follow-ups and persistent engagement throughout the recruitment cycle.
Required SkillsQualifications
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Exceptional Communication: Strong verbal and written skills with the ability to build rapport quickly over the phone with diverse audiences.
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ResiliencePersistence: Ability to maintain a high energy level and positive attitude while handling high call volumes and navigating objections.
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Organization: Detail-oriented approach to scheduling and data entry to ensure no student falls through the cracks.
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Technical Proficiency: Comfortable using CRM software, VOIP phone systems, and Microsoft Office.
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Experience: Previous experience in telemarketing or customer service is preferred; experience in higher education or admissions is a plus.
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Must have a high school diploma or equivalent.
