The Shift Manager runs shifts, leads Crew Members, and is a part of the restaurant management team at Long John Silvers. The Shift Manager shares accountability with the restaurant management team for all restaurant’s operations focusing on satisfying guests, developing crew members, and growing sales and profits. This role will provide you with the tools you need to grow your career within Dee Jay's Restaurant Group.
Duties and Responsibilities:
SERVICE
- Ensures 100% satisfaction for all LJS guests
- Solves customer concerns immediately utilizing BAM! and ensures they leave happy and satisfied
PEOPLE/CULTURE
- Assist management team in collecting Voice of the Customer (VOC) feedback
- Motivates Crew Members to perform at or above expected performance levels
- Ensures staffing levels meet guest service requirements at all times
- Treats all Crew Members with respect while fostering a sense of teamwork and accountability
- Accountable for positive engagement at every guest encounter
PRODUCT
- Ensures all ingredients and menu items are properly stored, handled, prepared and presented with the greatest concern for food safety, accuracy, quality, and guest satisfaction
- Positively impacts profitability by effectively managing product projections and controlling waste
- Provides, to every guest, a “come-back quality” service and taste experience
PLACE
- Maintains a clean, safe, and comfortable environment for guests and Crew Members
- Clean as you go mentality – Ensure the restaurant’s interior and exterior, including furnishings and equipment, are clean and in excellent working condition at all times
- Provides an environment that encourages guests to return
LEADERSHIP
- Provides encouragement to Crew Members, including communicating team goals and identifying areas for new training or skill checks
- Assists management with hiring processes and new Crew member training
- Answers Crew Member questions, helps with Crew Member problems, and oversees Crew Member work for quality and guideline compliance
- Communicates deadlines and sales goals to Crew Members
- Develops strategies to promote Crew Member adherence to company regulations and performance goals
- Learn to forecast sales, create work schedules, order and track inventory, and complete required performance reports
- Ensure cash control, security, safety and food quality standards are consistently met
*Performs other duties as assigned by restaurant management
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Ability to Commute:
- Omaha, NE 68131 (Required)
Work Location: In person
