BDC / Delivery Expert – Job Description
Pay: $18.00 per hour
We are glad you chose to join the automotive industry as a valued team member at Mountain View. We have a long history of delivering outstanding career opportunities in Ringgold, GA and to the Greater Chattanooga area for sharp, motivated individuals. Our dealerships are family-owned, and our loyal customer base has driven our business' success since 1981!
Your Benefits:
· Medical, Vision, and Dental Insurance
· 401K Plan
· Employee Assistance Program (EAP)
· Leave of Absence (Personal, Disability, etc.)
· Family / Medical Leave
· Life Insurance
· Bereavement Leave
· Jury Duty, Civic Duty, and Uniformed Service Leave
· Paid training, Time off, Vacation, and Holidays
· Career Growth Opportunities Long Term Job Security
· Discounts on Products and Services
Position Summary
The BDC / Delivery Expert is responsible for assisting customers from their initial internet inquiry through vehicle delivery and post-sale follow-up. This position combines BDC responsibilities with providing a professional and complete new-vehicle delivery experience.
BDC Responsibilities
· Respond promptly to internet leads by phone, text, email, and CRM.
· Build communication with customers and identify their vehicle needs.
· Set, confirm, and follow up on sales appointments.
· Follow up with missed appointments and unsold customers.
· Maintain accurate notes and activity in the CRM.
· Work closely with salespeople and managers to ensure a smooth customer handoff.
· Maintain consistent follow-up until the customer purchases or is no longer in the market.
Delivery Expert Responsibilities
· Handle new-vehicle deliveries and provide a complete vehicle orientation.
· Explain key vehicle features, technology, safety systems, and controls.
· Pair customer phones and assist with Apple CarPlay/Android Auto.
· Complete OnStar enrollment and activation.
· Set up the customer's myChevrolet app and demonstrate important features.
· Make sure the customer is comfortable operating their new vehicle before leaving the dealership.
· Follow up after delivery to answer questions and address concerns.
· Assist with CSI follow-up and customer satisfaction.
Performance Expectations
Performance will be measured by:
· Customer contact and appointment activity.
· Appointments shown and sold.
· CRM follow-up and documentation.
· Completed new-vehicle deliveries.
· OnStar and myChevrolet app activations.
· Customer follow-up and CSI results.
Qualifications:
· High school diploma or equivalent required
· 18 years or older
· Excellent interpersonal skill and a customer-focused approach to provide positive delivery experiences
· Capacity to handle physical tasks such as lifting and moving automotive parts during deliveries
· Clear and effective communication and decision-making skills
· Ability to work in varying weather conditions and adapt to changing delivery schedules
· Valid driver’s license, satisfactory background check results, and clean driving record
MTN View Auto Group complies with all regulations set forth by the Federal Trade Commission (FTC). Due to these regulations MTN View enforces enhanced security processes such as mobile multi-factor authorizations. It is a required that all applicants must have a personal mobile device that can support these multi-factor authentication systems such as, but not limited to, the DUO mobile app.
*We are an equal opportunity employer. MTN View does not discriminate in employment and prohibits discrimination/harassment in employment on the basis of race, color, religion, sex (including pregnancy and gender expression and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.”
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
