Full Time - Day Shift
9:00am - 5:30pm
*This role will be a combination of on-site in Wallingford, CT and remote*
Accepts and processes referrals, completes full data entry of referral, obtains and verifies insurance information and requests initial authorization for Home Health and Hospice admissions.
Essential Duties and Responsibilities:
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Accepts and processes appropriate referrals to the agency per agency policy in collaboration with Intake Nurses and coordinates all intake information in the management of referrals for service.
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Assures coordination of all required services to clients and families by agency staff and community resources.
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Assists with non-clinical support including, data entry, filing, answering phones, calling referral sources, and ordering supplies.
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Enters referral information into the agency health record including listed payers.
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Participates in the orientation of new staff members.
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Initiates collection of pertinent information related to face-to-face documentation requirements.
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Collaborates with Intake Nurse for final acceptance of complex referrals.
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Maintains databases and pertinent information relative to the needs of the Intake Department.
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Works on special projects as needed.
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Communicates effectively and tactfully with multiple referral sources, maintaining a customer service focus with outside agencies as well as branch personnel and colleagues.
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Will report to work on time, use time off appropriately, and complete annual education & medical requirements. Works weekends and holidays on a rotating basis as determined by department needs.
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Participates in Weekend and Holiday rotation as needed and required.
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Perform other duties as required.
MINIMUM QUALIFICATIONS:
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High school Diploma or equivalency
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Experience with computer data entry, word processing, and creation of reports.
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Maintains current drivers’ license and auto insurance.
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Possess reliable transportation (Exception: Employees who utilize public transportation—Supervisory approval required).
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Previous experience with medical terminology or employment in a medical setting preferred.
