We are not a bank. We are not a call center.
Del Sol Furniture is one of the few furniture retailers in Phoenix that provides in-house financing directly to our customers. That means our collections team is not chasing strangers — they are working with real customers who bought furniture from us, and the goal is always to find a solution that works for everyone.
We are looking for an experienced, high-performing bilingual collector who knows how to have difficult conversations professionally, negotiate payment arrangements effectively, and hit targets consistently without burning bridges.
If you have a track record in collections and you take pride in your numbers — we want to talk.
What You Will Earn:
- $18–$24 per hour
- Earned commission on top of base — realistic annual earnings of $50,000 and above for a strong performer
- Health, Dental, Vision and Life Insurance
- Paid Vacation, Holidays and Sick Time
- Paid Personal and Sick Days
- Generous Employee Discount
Paid on the job training
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Your Schedule:
- Full time, 8 or 10 hour shifts
- Monday through Saturday — Saturday availability is required
In-person position at our Phoenix, AZ office
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What You Will Do:
- Contact customers with past-due accounts in a professional, empathetic, and results-oriented manner
- Negotiate payment arrangements while following company policies and federal and state regulations including FDCPA
- Document all customer interactions and payment agreements accurately in the system
- Collaborate with the credit and customer service teams to resolve account issues and minimize delinquency
- Consistently meet or exceed collection targets, call volume, and follow-up goals
Handle escalated situations with composure and professionalism
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Who We Are Looking For:
- Bilingual English and Spanish — required, not preferred
- 2+ years of experience in collections, accounts receivable, or a similar role
- Proven track record of meeting or exceeding collection targets
- Strong negotiator who can be firm without being aggressive
- Resilient, persistent, and results-driven
- Able to handle difficult conversations with professionalism and empathy
- Detail-oriented with strong documentation habits
Comfortable with CRM or collection software — we will train on our specific systems
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Why Del Sol:
Locally owned and family operated since 1997- In-house lending operation — you are not working for a faceless debt buyer, you are helping real customers find solutions
- Flat structure — leadership is accessible and decisions get made fast
Stable, growing company with 25+ years in the Phoenix market
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Our Core Values — We Live These Every Day
We hire, coach, and evaluate our entire team against six core values:
Integrity — Do the right thing, always. Open and honest communication builds trust.- Teaming — Set aside ego for the good of the team. Lift others up.
- Excellence — Be your best, every day. Our customers come back because of it.
- Kaizen — Never stop improving. Small steady improvements create big results.
- Perseverance — Finish what you start, even when it's hard.
- Awesomeness — Enjoy your work and make it enjoyable for others. It's our culture.
If these resonate with you, you will fit right in.
This is a full-time, in-person position at our Phoenix, AZ office.
If you are a proven collector who is ready to work somewhere that values your skills and rewards your performance — apply now.
