JOB SUMMARY:
The Warehouse Associate I is responsible for pick and pack order fulfillment and inventory handling in an efficient and accurate manner. This position works with a variety of products, customer orders, and systems to provide exceptional service to Southwestern Distribution Center (SWDC) customers. The Warehouse Associate I reports to the Warehouse Manager and provides excellent customer service to internal and external customers while demonstrating the company values and supporting the mission.
JOB DUTIES AND RESPONSIBILITIES:
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Responsible for pick and pack of outbound orders for a variety of customers
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Demonstrate knowledge of product attributes and customer order preferences in order to provide excellent customer service and identify inventory issues
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Maintain accuracy throughout the inventory receiving, stocking, fulfillment, and order returns processes
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Monitor and maintain minimum stocking quantities on the picking lines
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Process returned orders back into inventory
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Participate in special projects such as kitting, inventory labeling, creating finished goods, etc.
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Perform other duties as assigned
REQUIRED QUALIFICATIONS:
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High School Diploma or equivalent
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1 years of experience in warehouse operations, customer service or related field
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Must be willing to work occasional Saturdays and overtime hours as required to support warehouse operations and meet shipping deadlines
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Ability to handle repetitive work
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Ability to adapt to change
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Ability to work on multiple projects simultaneously while accomplishing daily tasks
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Effective oral and written communication skills and excellent interpersonal skills
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Attention to detail, critical thinker and problem-solving skills
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High standards for integrity, honesty, professionalism, and work ethic
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Commitment to service excellence
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Ability to work independently while demonstrating excellent organization and follow through
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Demonstrates flexible and efficient time management and ability to prioritize workload
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Ability and willingness to move with purpose and a strong sense of urgency
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Self-motivated, positive, and enthusiastic
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Self- starter with a strong desire to exceed expectations and capable of supporting a team
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Maintains confidentiality discretion
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Ability to effectively work in collaboration with others to achieve business objectives
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Willing to grow and be challenged
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Attends training as requested/deemed necessary
