Job Description
Housing & Food Services has an outstanding opportunity for a Customer Service Specialist (Program Assistant (NE S SEIU 925 Non Supv)) to join their team.
About this Opportunity
Reporting to the Communications and Content Manager, the Customer Service Specialist is responsible for providing superior customer service for Housing & Food Services at the University of Washington. Specifically assigned within the Student Services Office, this position is responsible for responding to customer inquiries and resolving customer complaints.
Position works under general direction of the Communications and Content Manager where work assignments are performed in accordance with guidance provided by supervisor. The employee coordinates, plans and organizes work, determines work methods and assists in determining priorities and deadlines. Completed work is reviewed in terms of the employee’s effectiveness, accuracy and timeliness in producing results.
Key Responsibilities
Required Qualifications
To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Minimum Qualifications
Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.
High school graduation or equivalent
AND
Two years of clerical experience.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Preferred Qualifications
Experience in a university housing or conference services office. The ability to quickly adapt to new software and web applications.
Experience in a large university or complex corporate setting.
Experience overseeing multi-faceted operations in a fast-paced customer service environment with extensive customer contact.
Excellent customer service and communication skills (in person, over the phone and in writing).
Strong attention to detail.
Ability to prioritize tasks in a complex business environment.
Demonstrated success working both independently and within large, complex teams.
Experience interpreting, applying and explaining complex rules and procedures within a diverse environment.
Proficiency with PC including Microsoft Office Word, Excel, PowerPoint and Project applications, electronic mail, calendar scheduling, and Internet.
Ability to work under conditions of rapid change, mounting complexity and increasing interdependence.
Working Conditions
Position works in an administrative and leasing office that provides housing to University students. In addition to making arrangements in HFS facilities, the Student Services Office makes referrals to other University departments and units within Housing & Food Services. This position requires an understanding and recognition of the University’s complex and decentralized environment, and of how to communicate and coordinate activities with multiple University units.
About the Team
“Working together to enhance student life" is the Housing & Food Services mission statement. Housing & Food Services is a large and complex organization with a unified commitment to supporting student learning, growth, and success.
Compensation, Benefits and Position Details
Pay Range Minimum:
$45,144.00 annual
Pay Range Maximum:
$55,824.00 annual
Other Compensation:
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
SEIU Local 925 Nonsupervisory
About the UW
Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .
