Job Overview
We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. In this pivotal role, you will drive excellence in guest experiences, manage daily hotel functions, and ensure the property operates smoothly, efficiently, and profitably. Your leadership will inspire teams, uphold high standards of service, and foster a welcoming environment for guests from diverse backgrounds. If you thrive in a fast-paced hospitality setting and possess a passion for delivering exceptional guest service, this is your opportunity to make a significant impact.
Responsibilities
- Oversee all daily hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance to ensure seamless guest experiences.
- Supervise and motivate hospitality teams across departments, promoting teamwork, high performance, and professional development.
- Manage hospitality operations budgets, monitor financial performance, and implement strategies to maximize revenue while controlling costs.
- Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and guest data management.
- Maintain hotel guest service standards by ensuring staff deliver outstanding customer service and handle guest inquiries or complaints promptly and effectively.
- Oversee human resources functions such as hiring, training, performance evaluations, and ensuring compliance with employment laws.
- Implement hotel policies aligned with industry best practices; uphold property management system (PMS) standards; manage night audit procedures; oversee front desk operations including multi-line phone systems and phone etiquette.
- Drive continuous improvement initiatives related to guest relations, property maintenance, safety protocols, and overall operational efficiency.
- Collaborate with sales and marketing teams to develop strategies that attract new guests and retain loyal customers.
- Ensure adherence to health & safety regulations and hotel guest service standards at all times.
Experience
- Proven managerial experience within the hospitality industry, preferably in hotel management or resort settings.
- Demonstrated success supervising hospitality teams across multiple departments with strong leadership skills.
- Extensive knowledge of hotel management operations including revenue management, budgeting, financial operations, human resources, and customer service excellence.
- Experience working with property management systems (PMS), hospitality reservation systems, night audit procedures, and multi-line phone systems.
- Bilingual or multilingual abilities are highly desirable to effectively communicate with diverse guests and staff.
- Strong understanding of hotel guest services standards, guest relations strategies, and hospitality best practices.
- Prior experience managing budgets and financial performance metrics within a hospitality environment is essential.
- Excellent managerial communication skills coupled with the ability to motivate teams in a fast-paced setting.
Join us as our Hotel General Manager to lead a vibrant team dedicated to creating memorable experiences for every guest while driving operational excellence!
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
