US Heart and Vascular is in need of a Medical Front Office Specialist to join our team at Memorial Cardiology Associates in Houston, TX
Responsibilities:
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Provide exceptional customer service to every patient, whether in person or via telephone in a professional and timely manner, determining their needs and responding accordingly.
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Address emails, voicemails, tasks, and faxes daily in a timely and efficient manner.
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Safeguard the privacy of patient health information in compliance with HIPAA regulations.
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Answer phone calls and respond to patient inquiries in a courteous and professional manner.
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Schedule patient appointments in an efficient and timely manner, ensuring optimal utilization of office resources.
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Confirm patient appointments and follow-up as necessary.
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Respond to patient referral requests within 48 hours.
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Enter authorization information into the patient account in the system.
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Maintain patient information confidentially and in accordance with legal and office standards.
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Travel to other locations.
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Print patients’ medication lists prior to triage.
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Ensure that the work area and lobby are always neat and orderly.
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Attend required meetings and actively participate in committees as needed.
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Obtain and accurately enter patient demographic and insurance information into the patient registration system.
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Obtain signed financial policies and HIPAA authorization forms for all new and annual patients.
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Verify insurance coverage and document benefits information.
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Collect patient payments per office policies.
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Prepare daily deposits for office co-pays collected.
Requirements:
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Minimum of 1 year of reception or medical office experience.
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Experience in cardiology is a plus.
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Proficiency with E-Clinical Works or similar Electronic Medical Record (EMR) software.
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Bilingual (preferred but not required).
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Ability to communicate effectively and professionally with patients, staff, and visitors.
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Strong organizational skills and attention to detail.
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Ability to work efficiently in a fast-paced environment.
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Knowledge of medical insurance verification and office billing procedures is a plus.
About Houston, TX:
Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.
