ABOUT ROCK FORCE
RockForce is the trusted team setting the stage for the greatest moments in live events. With a legacy built on the unification of nine industry leaders, we bring decades of expertise to seamlessly execute concerts, festivals, sporting events, live broadcasts, award shows, and corporate activations.
Through integrated event production, workforce solutions, innovative technologies, and payroll services, RockForce delivers precision, efficiency, and reliability at every scale.
Our people are the magic-united by passion and skill, we operate as one unstoppable force to ensure every event is executed with professionalism, care, and an unwavering commitment to safety and compliance.
Join us as we head into one of the most exciting eras in the live entertainment industry!
JOB DESCRIPTION
The Accounts Receivable Manager is responsible for overseeing RockForce's end‑to‑end accounts receivable operations across the organization. This role manages customer setup and credit terms, leads the collections process, oversees cash application, and provides regular reporting on AR aging and payment activity.
This is a highly operational role that partners closely with Accounting, Sales, Operations, and Executive Leadership. The position is based in Nashville, TN and requires a majority in‑office presence to support cross‑functional collaboration and real‑time issue resolution.
Key Responsibilities
Customer Setup & Credit Management
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Oversee new customer setup, including credit applications, credit limits, and payment terms
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Maintain accurate customer master data across systems
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Periodically review and update credit terms based on payment history and risk profile
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Partner with Sales and Operations to balance customer relationships with credit risk
Collections & AR Management
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Own and execute RockForce's collections strategy across all customers
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Proactively manage past‑due accounts and resolve disputes or billing issues
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Coordinate escalation of delinquent accounts, including service holds or executive involvement when necessary
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Maintain clear documentation of collection activity and customer communications
Cash Application
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Oversee accurate and timely application of customer payments (ACH, wire, check, credit card)
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Resolve unapplied cash, short‑pays, and payment discrepancies
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Ensure cash receipts are posted to the correct customer, invoice, and accounting period
Reporting & Analytics
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Prepare and distribute regular AR aging reports (current, 30/60/90+ days)
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Provide insight into payment trends, customer behavior, and collection effectiveness
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Support cash flow forecasting through visibility into expected collections
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Respond to ad‑hoc reporting requests from accounting leadership and executive teams
Month‑End Close & Controls
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Support month‑end close activities related to accounts receivable
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Ensure AR balances are accurate, supported, and reconciled
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Maintain strong internal controls over receivables, cash application, and customer credit
Process Improvement
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Identify opportunities to improve AR workflows, reporting, and customer communication
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Partner with Accounting and Operations to streamline billing and collections processes
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Support system enhancements and documentation of AR procedures
Qualifications
Required
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5+ years of progressive accounts receivable experience
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Strong understanding of credit management, AR aging, and collections best practices
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Experience managing cash application and customer payments
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Proven ability to produce and analyze AR aging and payment activity reports
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High attention to detail with strong organizational and follow‑through skills
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Ability to work effectively in a fast‑paced, project‑driven environment
Preferred
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Experience in live events, production, staffing, payroll services, or project‑based businesses
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Experience managing AR across multiple customer types or legal entities
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Prior partnership with Sales and Operations teams
Work Environment
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Primarily in‑office role based in Nashville, TN
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Frequent collaboration with Accounting, Operations, Sales, and leadership teams
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Occasional extended hours during month‑end close or high‑volume periods
Location: 3 days in-office (Whites Creek, TN)
WHY ROCKFORCE
We don't just staff events - we build careers. RockForce is committed to attracting, retaining, and developing the best talent in the business. Our crews benefit from:
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Competitive Wages
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Eligible employees may participate in comprehensive health, dental, and vision insurance plans, as well as a 401(k) plan, once qualification requirements are met.
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Opportunities for professional development and advancement
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Play a critical role in improving cash flow and financial visibility
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Opportunity to shape and scale AR processes across a national organization
This commitment makes RockForce an employer of choice in the live event industry.
LET'S BUILD SOMETHING TOGETHER!
