Summary:
The Director of Health Club and Spa is responsible for the strategic leadership, operational excellence, and financial performance of the Health Club, Spa and Gift Shop. The Director is responsible for the day-to-day operations of the facility to include meeting the budget and financial goals of the department, labor management, producing marketing initiatives, training, leading and motivating staff to achieve goals, exceed guest expectations, maintain Rosen Hotels and Resorts spa standards, maintaining compliance with Orange County Health Department, ensuring that all equipment meets the Rosen Hotels and Resorts safety standards, working with Engineering Department to ensure preventative maintenance programs are being maintained and followed.
Responsibilities:
- Develops a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance.
- Promotes products, specials, and keeps Spa in line with competitive pricing.
- Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
- Maintains a monthly inventory of supplies, equipment, and or products. Writes articles or press releases for the facility, when applicable.
- Creates a team of service providers to meet all aspects of professionalism and service demands. Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
- Ensures the staff is fully knowledgeable of the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
- Assesses all employees' progress continually; teaches employees with positive reinforcement, and disciplines, when necessary, fairly, and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
- Provides excellent customer service and monitors guest feedback using comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
- Ensures the facility is only accessed by guests, and that it is always safe and secure.
- Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
- Ensures that the Spa is successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all significant competitors.
- Implements a strategy to contact conference groups and promotes spa services to attendees.
- Ensures that financial goals are attained by developing and implementing a retail sales plan. Establishes service and retail goals for staff and provides guidance on how to achieve them.
- Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management.
- Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system.
- Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies.
- Ensures compliance with all state licensing and health requirements.
- Comply with the company's drug-free and tobacco/nicotine-free policies.
- All other duties as assigned.
Experience/Qualifications:
- Minimum five years of hotel spa experience required.
- Minimum three years of spa management experience required.
- Effective leadership skills and a strong work ethic.
- Strong knowledge of Florida health and licensing regulations.
- Proven ability to manage budgets, lead teams, and drive guest satisfaction.
- Excellent communication, organizational, and problem-solving skills.
- Ability to lift up to 25 lbs. frequently and 50 lbs. infrequently.
- Must be able to legally work in the USA.
Education and Certification(s)/License(s):
- Associate's degree in Hospitality Management or related field required.
- Must hold an active, unrestricted Florida Massage Therapist License to immediately serve as the state-registered Designated Establishment Manager (DEM).
Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Birthday Pay
- Paid Vacation and Personal Days
- Tuition Reimbursement and Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Access to our Family Outreach Center
- Excellent Career Growth Opportunities
- And much more
We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.
