GENERAL SUMMARY: Under supervision, interact with customers to provide basic or scripted information in response to routine inquiries about services; handle and resolve general complaints; answer inquiries and provide information to the general public, customers, visitors and other interested parties regarding activities conducted at the location of departments, offices and employees within the City of Dubuque organization; perform entry-level clerical duties including answering telephones, bookkeeping, typing or word processing, office machine operation, and filing; and performing other duties as assigned.
This valuable team member will be an integral part of supporting efforts to become a high-performance, data-driven, and outcome-focused organization with the ultimate goal of creating a community of belonging and organization of choice, through planning, partnerships, and people. The individual should have strong emotional intelligence and a continuous improvement mindset which will add value to our organization and community people, integrity, responsibility, innovation and teamwork.
DISTINGUISHING FEATURES OF THE CLASS: Work in this class involves responsibility for the performance of administrative, secretarial, communication, policy, billing/ revenue, accounts payable and receivable, clerical duties, providing customer service; and assisting the administrative team. Employees in this class are required to exercise some independent judgment in this class.
MINIMUM QUALIFICATIONS:
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High school diploma or equivalent; and
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Experience or on-the-job training related to the duties of the position; or any combination of education and experience equivalent to the position qualifications.
PREFERRED QUALIFICATIONS:
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College level work in accounting or business fields which includes courses in bookkeeping, accounting and/or payroll.
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Experience working with a diverse workforce and population.
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Customer service experience.
FLSA (OVERTIME) STATUS: Non-exempt
SUPERVISORY STATUS: None
RESIDENCY REQUIREMENT: Employee shall establish their principal place of residence within fifty (50) miles of the corporate limits of the city of Dubuque as soon as practicable after appointment, but within two years of appointment.
