Join our mission of "Helping Families Thrive".
Are you mission-driven? Family Service is the place for you!
The SquareOne Navigator is a welcoming face of the SquareOne Family Resource Center, serving as a point of contact for families seeking support and connection to community resources. Working under the supervision of the SquareOne Manager, the Navigator assists with strength-based assessments, provides input in developing individualized action plans, and provides warm handoffs to community partners. This role is grounded in trauma-informed, motivational interviewing principles and is committed to equity, inclusion, and the removal of barriers to services. SquareOne Resource Center is open 24/7/365 to families in need.
What We Offer
-
$25 Gym Reimbursement
-
Employee Assistance Program
-
Career development opportunities
-
A chance to gain professional work experience with one of Lincoln’s longest-standing non-profit organizations.
What We Ask
Client Services
-
Serve as the welcoming point of contact for all families arriving at the SquareOne Family Resource Center
-
Assist with conducting strengths-based assessments using approved tools, applying motivational interviewing and trauma-informed principles
-
Identify and respond to immediate needs, connecting families to emergency supports as needed
- Utilize platforms such as “Find Help” to document all family interactions accurately and in a timely manner
-
Maintain confidential and organized client files in accordance with agency policies and procedures
-
Uphold strict confidentiality standards and comply with HIPAA regulations
-
Complete required data entry and outcome tracking to support program reporting to funders
-
Participate in the agency’s PQI (Process Quality Improvement) process.
- Help maintain collaborative relationships with schools, healthcare providers, community-based organizations, and law enforcement
-
May be asked to participate in community meetings, coalitions, and outreach events.
-
Work collaboratively with partner agencies to uphold shared protocols and ensure consistency in navigation and referral processes
-
Assist the Coordinator with monitoring family experiences to identify patterns, gaps, and barriers within the local system of care and communicate findings to the program coordinator
- Take responsibility for continued learning and for professional growth and development. (e.g., attending workshops, completing research, professional reading, etc.)
-
Attend required meetings.
-
Use opportunities offered by the agency to strengthen agency or professional knowledge and skills.
-
Participate in agency committees as assigned.
-
Participate in agency PQI activities.
- Assist in the coordination of supplemental services, including housing stabilization, safe sleep, youth enrichment, and transportation programs
-
Help organize family-friendly events and community engagement opportunities, ensuring accessibility and inclusion
-
Contribute to continuous quality improvement efforts by participating in staff meetings, trainings, and performance reviews
-
Support the Coordinator in identifying program needs and opportunities to enhance service delivery
- Interact in a way that is supportive of clients, the agency, and the profession.
-
Demonstrate the ability to build rapport with individuals from diverse backgrounds.
- Follow the Family Service Code of Ethics and treat all clients with dignity and respect.
Cultural Sensitivity
-
Embrace and display sensitivity relative to the cultural and socioeconomic characteristics of the agency’s service population.
Mission and Core Values
-
Complete work assignments and expectations within the agency’s mission of “Helping Families Thrive” and embody the agency’s core values by being family-focused, adaptable, passionate, collaborative, accountable, and preventative.
Performs other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
-
Knowledge of community resources and case management best practices
-
Ability to work with a variety of individuals from diverse backgrounds.
- Ability to work cooperatively and professionally with community partners and representatives from other agencies.
- Ability to work independently
-
Ability to drive and provide proof of driver’s license and auto insurance.
