Company Overview
Tecweigh specializes in designing, manufacturing, and servicing high-quality industrial scales and feeders. With over 50 years of experience, we deliver durable, accurate, and reliable equipment tailored to meet the demanding needs of material handling across various industries.
Accountability
Reports to the Service Manager. Exempt. Non-commissioned.
Scope of Responsibilities
As a Parts and Customer Care Specialist, you will supply parts and components to our customers with industrial scales and feeders. Provide customer post-delivery support and follow up calls for spare parts and service opportunities. Our ideal candidate is someone personable with technical and mechanical aptitude, and eager to learn and grow within the industry.
Specific Duties
· Help customers purchase the correct parts.
· Accurately enter parts orders.
· Relationship building and client follow-up.
· Stay up to date on parts and their applications to provide informed advice and support.
· Assist in parts pricing.
· Collaborate with others.
Job Requirements
· High school diploma or equivalent.
· 3 – 5 years parts and customer support experience.
· Ability to work under pressure and solve problems using critical thinking.
· High level of integrity and a strong work ethic.
· Personable and willing to communicate with customers in a positive and professional manner.
· Customer service ability and interpersonal skills.
Ideal Candidate Qualifications
· Technical and mechanically inclined.
· Strong verbal communication skills to handle escalated customer issues professionally.
· High attention to detail.
· Eager to learn.
· Self-motivation to perform job functions with minimal supervision (self-starter).
· Computer proficiency, ERP ECI/M1 experience.
$60,000- $70,000 non-commissioned
Daily in office work environment, exempt, hours Monday through Friday 8:00am – 5:00pm. Schedule may fluctuate based on business needs.
No relocation or sponsorship provided.
Tecweigh Mission:
Our mission is to deliver quality feeding, weighing, and metering solutions with low cost of ownership to our customers.
Core Values:
Integrity – honest and ethical
- Long-term Relationships - build and maintain long-term relationships with employees, customers and vendors.
- Financial Independence – maintain a healthy profit to facilitate organizational growth and remain independently owned and managed.
- Right Product – Right Customer - we will partner with our customers to provide innovative quality products that solve their business needs.
- Health & Safety - we will make the well being of our employees the #1 priority of the work environment.
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Prescription drug insurance
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- customer care: 3 years (Required)
Language:
Ability to Commute:
- Saint Paul, MN 55110 (Required)
Work Location: In person
