As a Front Desk Associate, you are the primary point of contact for our guests and the heart of our lobby operations. You will set the tone for a warm, professional atmosphere by checking guests in and out, handling reservations, managing phone lines, and answering questions about the resort’s extensive amenities. If you have a passion for hospitality, thrive in a fast-paced environment, and love making people smile, we want you on our team!
Key Responsibilities
- Guest Check-In/Check-Out: Enthusiastically welcome guests upon arrival, process check-ins/check-outs efficiently, and issue room keys.
- Reservations & Logistics: Manage room reservations, process secure payments, and handle guest accounts with accuracy.
- Customer Support: Promptly and professionally answer phone calls, route messages to appropriate departments, and address guest inquiries or complaints with care.
- Resort Expertise: Serve as a local guide by providing accurate information regarding resort features (e.g., the Big Splash Waterpark, Atikwa Golf Course, Marina), event schedules, and local Alexandria attractions.
- Collaboration: Communicate seamlessly with Housekeeping, Maintenance, and Management teams to ensure guest rooms and special requests are perfectly prepared.
- Maintained Workspace: Keep the front desk and lobby area organized, clean, and welcoming.
Qualifications & Skills
- High school diploma or equivalent preferred.
- Experience: Prior experience in a hotel, resort, or customer service environment is preferred but not required—we love providing paid training to the right personality!
- Communication: Exceptional communication and interpersonal skills.
- Tech Savvy: Comfortable utilizing computers and multi-line phone systems (experience with property management software is a plus).
- Flexibility: Availability to work a flexible schedule, including weekends and holidays based on resort occupancy.
- Ability to stand for extended periods and handle multiple tasks simultaneously with a calm demeanor.
Benefits & Perks
- Health & Wellness: Medical, Dental, Vision, and Life Insurance (for eligible full-time employees).
- Time Off: Paid Time Off (PTO) and holiday pay.
- Free Meals: Complimentary employee meals provided in the cafeteria during shifts.
- A fun, scenic, and supportive work environment right on Lake Darling!
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
