À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
Join Our Team – Transform Benefits Administration Together
TELUS Health (US) Benefits Administration and Operations practice delivers specialized expertise and innovative solutions for benefits administration, data management, and end to end client support. By leveraging sophisticated database tools and technical excellence, we simplify complex benefits processes so our clients can provide a seamless, hassle free experience for their employees.
As a Benefits Analyst you will be the trusted technical partner and subject matter expert for large market client accounts. You’ll design custom database solutions, provide expert case management support, and help reshape how organizations administer health and welfare benefit programs. The role is client facing and requires strong communication, relationship building, and analytical skills.
What You Will Do
Service Delivery & Technical Support
Monitor assigned tasks and projects to ensure Service Level Agreements (SLAs) are consistently met.
Provide expert technical support to TELUS Health Outsourcing users across the business applications you own.
Manage administrative and case‑management activities with minimal supervision, maintaining accuracy and timeliness.
Process individual participant requests and perform plan‑level data processing and analysis.
Complete and peer‑review transactions and file postings for plan participants.
Proactively communicate with clients regarding participant inquiries that require additional information.
Use sophisticated database tools to configure client healthcare and group‑benefits databases—defining data fields, importing data, designing screens, and creating queries/reports.
Technical Analysis & Problem Solving
Apply specialized technical knowledge and analytical skills to develop effective solutions for complex problems.
Leverage deep domain expertise in health and welfare benefits (rules and regulations) to inform decision‑making and programming.
Conduct advanced data analysis, troubleshooting, and eligibility‑logic assessment.
Test and validate system configurations against requirement documents during implementation and ongoing administration.
Review plan documents to support research and build comprehensive, plan‑specific knowledge.
Contribute to business‑requirements development based on analytical findings.
Quality Assurance & Project Management
Integrate Quality Assurance processes into all projects and deliverables to guarantee excellence.
Participate in client‑specific and enterprise‑wide TELUS Health project initiatives.
Collaborate with team leaders and project managers to define project scope, objectives, assignments, and timelines.
Monitor project schedules and proactively alert stakeholders if deliverables are at risk.
Ensure all work products meet quality standards and are delivered within established timeframes.
What You Bring
3‑5 years of experience in benefit administration, business analysis, or operations with a solid understanding of health and group‑benefits programs.
Advanced Excel skills (VLOOKUPs, pivot tables, macros) and the ability to learn new systems quickly.
Strong analytical and problem‑solving abilities with exceptional attention to detail.
Proven ability to prioritize multiple projects, manage time effectively, and stay organized.
Excellent written and verbal communication; comfortable collaborating in team‑oriented environments.
Self‑motivated, adaptable, and committed to quality, deadlines, continuous improvement, and personal growth.
Great‑to‑Have
Bachelor’s degree.
Professional certifications in HR, benefits, or related areas (e.g., CEBS).
Project‑management experience.
SQL, MS Access, and/or VBA programming skills.
Experience with database management or large‑scale data processing.
Background in project coordination or administrative support.
Consulting or client‑services experience.
Understanding of compliance requirements in benefits administration (ERISA, ACA, COBRA, etc.).
Why Join TELUS Health
Impactful Work: Your expertise will directly improve how thousands of employees receive health and welfare benefits.
Dynamic Environment: Work with a fast‑moving, innovative team that values technical excellence and continuous learning.
Career Growth: Lead major client projects, deepen your benefits knowledge, and progress toward senior leadership roles.
Collaborative Culture: Join a supportive group that encourages teamwork, creativity, and professional development.
Salary Range: $56,000 - 60,000 USD Annual
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched 401K
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…
Job Type: This is for a current vacancy
À propos de nous
Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.
