Description:
United Physical Therapy is seeking an energetic and well-organized individual. You must have excellent customer service skills and be proficient at multitasking.
Responsibilities include, but are not limited to:
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Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, co-workers, and supervisors.
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Schedules patients for services(s) within established guidelines.
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Greets and register patients in a timely, professional and customer-focused manner.
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Explains the policies and procedures and billing processes to patient. Direct patient appropriately as needed.
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Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.
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Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services.
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Generates and maintains medical records.
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Responds to all requests for information according to established procedures.
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Discharges patients from the system.
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Assumes responsibility for and maintains the cash drawer system according to procedure.
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Maintains office and facility inventory and orders supplies as needed, following established procedures.
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As appropriate, attends and participates in clinic/management meetings and in-service education programs.
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Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation.
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Participates in performance improvement activities. Adheres to policies regarding infection control, risk management, HIPAA and corporate compliance.
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Performs other duties as requested.
Requirements:
QUALIFICATIONS: Requires a high school diploma, or GED. One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred. Strong attention to detail and accuracy a must. Strong interpersonal skills with a focus on exceptional customer service required. Computer experience in windows, spreadsheets, and word processing preferred.
