Job Purpose or Objective(s): The Table Games Shift Manager 3 oversees all table games and poker room operations during assigned shifts, ensuring exceptional guest service and team performance. This role enforces CNO gaming policies, procedures, and internal controls while driving operational efficiency, compliance, and profitability.
Primary Tasks:
Adhere to all Anti-Money Laundering (AML) regulations including Title 31, Suspicious Activity Reporting, and Customer Identification. Stay alert for suspicious activity, investigate potential risks, and enforce security procedures to protect assets.
Oversee all people-related functions including hiring, scheduling, coaching, training, evaluations, disciplinary actions, and terminations. Promote teamwork, inclusiveness, and performance excellence among all Table Games associates.
Supervise daily floor operations, resolve guest or operational issues promptly and professionally, and ensure smooth, high-quality service delivery.
Maintain expert proficiency in Table Games systems such as player tracking, ratings, and scheduling platforms. Prepare daily shift reports and analyze data in coordination with the Table Games Director to refine business strategies.
Minimum Requirements:
- Apply oral or written (legible) communication techniques.
- Set the standard for performance and customer service.
- Must be knowledgeable in the games they supervise and know the requirements of the positions (dealers, floormen).
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of high-volume cash handling procedures, policies, and rules. This includes security, verification, and accuracy.
- Prior dealer experience
