Ecommerce Business Development Representative

Ryerson -
Coon Rapids, MN

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Job Details

$52,132.52 - $78,198.78 a year
12 days ago

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook

Full Job Description

Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

As an Ecommerce Business Development Representative, you will play a crucial role in helping to grow and sell our ecommerce business by delivering oustanding customer support to address and resolve cusomter needs effectively. Your responsibilities will drive revenue growth by identifying opportunities to enhance customer satisfaction. This role is intended to increase and grow the amount of buying accounts onto our website while also supporting guest ecommerce orders. We are looking for someone who consistently strives to deliver best in class service to their customers.

Roles and Responsibilities

Prospect and develop guest accounts, with the goal of converting them into fully established Ryerson accounts
Follow up on leads generated through Ryerson.com and other channels to onboard new customers and drive account creation
Manage and support all guest eCommerce orders across regions, ensuring timely and accurate processing
Maintain consistent follow-up with customers who initiate or complete online orders to ensure a seamless customer experience
Collaborate cross-functionally to ensure successful order processing, delivery, and invoicing
Identify opportunities to improve systems, processes, and customer experience, while continuously building product and platform knowledge
Maintain accurate and up-to-date records of all customer interactions within the CRM system
Execute tasks with a high degree of speed, accuracy, and attention to detail
All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

Bachelor’s degree preferred in business, sales and marketing, economics, or related fields
1-3 years of sales or related experience
Experience in the Metal industry is preferred
Proficiency in Microsoft applications (Outlook, Excel, Word)
SAP Experience is a plus
Excellent professional written, verbal, and interpersonal communication skills
Positive attitude, competitive, goal-oriented, driven with a passion to excel

Base Salary: $52,132.52- $78,198.78 annually. A starting salary higher than $$52,132.52 annually is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.

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