Work From Home Customer Service Opportunity — Independent Contractor
Location Requirement: Applicants must reside in one of the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Mississippi, Missouri, Montana, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wyoming.
About JKC Services LLC
JKC Services LLC is a consulting and call center company based in Atlanta, GA. We're a hub connecting customer service professionals with major businesses that need their expertise. We love introducing people to the work-from-home opportunity so they can enjoy the flexibility and freedom it offers.
We were built by an expert customer service professional with agents in mind — so we know firsthand what this journey looks like, and we're here to support you through it. We believe your schedule should work around your life, not the other way around.
The Opportunity
We're looking for customer-oriented service professionals to provide support through client programs as an independent contractor. The best CSPs are genuinely excited to help people — patient, empathetic, and natural communicators who take pride in solving problems and advocating for the customer.
As an independent contractor, you'll set your own hours within your chosen program's guidelines, working from the comfort of your own home-based business.
What You'll Do
- Manage incoming customer calls and inquiries
- Identify and assess customer needs to ensure satisfaction
- Build trust and rapport with customers through clear, open communication
- Provide accurate, complete information using approved tools and methods
- Meet the call handling and performance standards of your selected program
- Resolve customer concerns with appropriate solutions, following up to ensure resolution
- Maintain accurate records of customer interactions
- Follow program-specific communication procedures and guidelines
- Go the extra mile to create a great customer experience
What You Bring
- Prior customer service or client-facing experience preferred
- Strong phone presence and active listening skills
- Comfort with CRM systems and related tools
- Ability to adapt your approach to different personalities and situations
- Strong written and verbal communication skills
- Ability to multitask, prioritize, and manage your time independently
- High school diploma or equivalent
- A quiet, distraction-free home workspace with hardwired internet
Ready to take control of your schedule? Apply today and let's get you started.
Job Types: Contract, Temporary, Seasonal
Pay: $7.25 - $15.00 per hour
Benefits:
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Work Location: On the road
