JOB
The primary purpose of this temporary (on-call) position is to provide customer service in the collection of payments received by mail, phone, or in person, to assist customers with utility services, and to respond to routine questions by customers about utility services and payment.Essential Duties and ResponsibilitiesServes as the primary, initial contact at the front counter of the payment officeProcesses enters payments received by mail, email, phone, or in personReceives and responds to routine customer questions or problems but refers more complicated or controversial issues to Senior Customer Service Representative or the Budget/Treasury OfficerPerforms daily cash reconciliation and balancing Performs other duties as assigned
EXAMPLE OF DUTIES
Knowledge of: General office practices and proceduresSkills: Operating a personal computer using standard software, such as Word, Excel, and OutlookProviding customer service including answering questions, handling payments, and dealing with routine problemsAbility to: Recognize and maintain confidential informationCommunicate effectively with othersQuickly learn and put to use newly acquired skills and knowledge
SUPPLEMENTAL INFORMATION
Working Conditions: General office setting Specific Physical Requirements: Operating office equipment requiring repetitive hand movement and fine coordination using a computer and keyboard on a daily basisStand or sit for prolonged periods of time either in front of computer
