Overview
Join our dynamic hospitality team as a Hotel General Manager, where you will lead the overall operations of a vibrant hotel property. This role offers an exciting opportunity to shape guest experiences, oversee daily hotel functions, and drive business success through strategic leadership and exceptional service standards. As the driving force behind our hotel’s performance, you will ensure operational excellence, foster a positive team environment, and uphold our commitment to guest satisfaction. Your energetic leadership will inspire teams, optimize revenue, and elevate the hotel’s reputation in the community.
Duties
- Oversee all aspects of daily hotel operations, including front desk management, guest services, housekeeping, food and beverage, and maintenance.
- Supervise and manage hospitality teams to ensure high performance, motivation, and adherence to hotel standards.
- Implement and monitor hotel policies, procedures, and service standards to deliver outstanding guest experiences.
- Manage hospitality operations budgets, control costs, and optimize revenue through effective revenue management strategies.
- Utilize property management systems (PMS) and hospitality reservation systems to streamline bookings, check-ins, check-outs, and guest account management.
- Lead human resources functions such as hiring, training, performance evaluations, and staff development initiatives.
- Maintain excellent guest relations by addressing concerns promptly and ensuring customer service excellence at all touchpoints.
- Conduct financial operations including budgeting, forecasting, night audit processes, and financial reporting to ensure profitability.
- Coordinate with departments to ensure compliance with safety regulations and property management standards.
- Foster a welcoming environment for multilingual or bilingual guests by leveraging language skills to enhance communication and guest satisfaction.
Skills
- Proven experience in overseeing daily hotel operations with strong supervisory capabilities in hospitality management.
- Exceptional team management skills with the ability to motivate staff and promote a collaborative work environment.
- Extensive knowledge of hotel management systems (PMS), property management systems (PMS), and hospitality reservation platforms.
- Strong financial acumen in budgeting, revenue management, and controlling hospitality operations budgets.
- Excellent managerial communication skills for effective leadership across departments and with external partners.
- Demonstrated expertise in customer service excellence and maintaining high hotel guest service standards.
- Ability to handle complex guest relations issues with professionalism and tact; multilingual or bilingual abilities are a plus.
- Experience managing human resources functions including hiring processes, training programs, and staff evaluations.
- Familiarity with front desk operations including multi-line phone systems, phone etiquette, night audit procedures, and guest check-in/check-out processes.
This role is ideal for a passionate leader eager to make a significant impact in the hospitality industry by delivering memorable guest experiences while driving operational success!
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- Paid time off
- Relocation assistance
Application Question(s):
- Do you have experience with Hotel Management systems and reporting?
Education:
Experience:
- Social media management: 2 years (Required)
- Hotel management: 3 years (Required)
Work Location: In person
