Overview:
Job Summary: Responsible for greeting and assisting customers in locating merchandise and deterring theft at the entrance and exit doors while ensuring total customer satisfaction.
Responsibilities:
Job Duties:
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Greet each customer entering the store and aid customers by locating requested merchandise.
- React and conduct recoveries of merchandise from potential shoplifters by following company policy with customer service techniques.
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Assist management personnel in accurately completing incident reports when shoplifting incidents occur or when a recovery has occurred.
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Assist store personnel with exceptional customer service and aid in the deterrence of theft.
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Timely and efficient communication to Management or Supervisor on all incidents.
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Respond to all EAS activations, accurately complete the EAS Alarm Activity Log and communicate all FTD’s to Management or Supervisor.
- Follow proper procedures for store opening on testing of EAS Alarm system to ensure equipment is working properly.
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Request additional help as needed to maintain appropriate customer service levels or when suspicious activity occurs.
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Implement, Replenish and Maintain all EAS equipment in adherence to the EAS Program.
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Conduct EAS tagging and EAS equipment usage compliance on store specific or company driven EAS compliance items.
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Perform general housekeeping on the public view monitors and ensuring equipment is working properly.
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Assist with inventory management by communicating potential losses of merchandise to Management.
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Responsible for completing all mandatory and regulatory training programs
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Perform other duties as assigned
Qualifications:
Education:
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Minimum: High School Diploma (or currently enrolled in) or GED
Experience:
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Preferred: 0-2 years previous experience in related position
Special Conditions of Employment:
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Drug test
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Initial and continuous exclusion and sanction/disciplinary monitoring
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Any and all additional eligibility requirements based on the specific position
Compensation:
$16.00 - 18.15 an hour
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
