Shifts available: 7am- 3pm and 3pm - 11pm
Areas of Responsibility:
~ Guest satisfaction by providing genuine hospitality and by exceeding guest expectations.
~ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
~ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
~ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to how to correct.
~ Greets and provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
~ Keeps current on hotel accommodations, services and area attractions and responds to customer inquiries for information.
~ Arranges for services requested by the guest by working with other departments as appropriate.
Focus On the Customer… Seek to understand the guest, internal and external customer and meet and exceed the needs of both the customer and the company.
Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively... Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
Job Types: Part-time, Full-time
Pay: $11.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel : 1 year (Required)
- Front Desk: 1 year (Required)
- Customer service: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
