JOB OVERVIEW
The Manager on Duty is a professional leading a team within a department and must have good time management skills, scheduling flexibility, and competence in all guest services roles. The Manager on Duty is responsible for providing excellent front desk service to guests and responding to their needs, requests, and complaints, while monitoring and directing resort activity to ensure the safety and wellbeing of guests and employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES
-
Direct staff activity to meet revenue, guest satisfaction, and performance goals.
-
Solve guest and employee issues.
-
Assist staff with exceeding guest expectations.
-
Track errors within reservations.
-
Tax exempt reconciliation.
-
Ensure PCI compliance with file management.
-
Schedule and coach Front Desk/Reservation staff.
-
Issue refunds.
-
Check bills.
-
Call and lead auditing.
-
Make postings as needed.
-
Willingness and ability to train new associates.
-
Other duties assigned by the supervisor or General Manager.
EDUCATION
EXPERIENCE
- Hotel Front Desk experience: 1 year (Required)
- Supervisory experience: 6 months (Required)
