Director of Rooms – Dual Property (Holiday Inn & Candlewood Suites)
Company Overview
Rudrah Hospitality is dedicated to delivering exceptional guest experiences through outstanding service, operational excellence, and a culture of hospitality. As the management company for our dual-branded IHG Hotel and Candlewood Suites, we are committed to providing welcoming accommodations, spotless guestrooms, and memorable stays while fostering a collaborative environment where our team members can thrive.
We are seeking an experienced and service-driven Director of Rooms to lead the Front Office and Housekeeping operations across our dual-property portfolio. This leadership role is instrumental in ensuring operational excellence, exceptional guest satisfaction, and full compliance with IHG brand standards.
Position Summary
The Director of Rooms is responsible for the strategic leadership and daily operations of the Front Office and Housekeeping departments for our dual-property IHG Hotel and Candlewood Suites. This position ensures a seamless guest experience by maintaining the highest standards of service, cleanliness, efficiency, and operational excellence throughout the guest journey.
Reporting to the General Manager, the Director of Rooms provides leadership, coaching, and support to department managers and team members while driving guest satisfaction, maximizing operational efficiency, maintaining brand compliance, and achieving departmental financial goals. The Director of Rooms works collaboratively with Engineering, Sales, Revenue Management, and other hotel leaders to ensure exceptional service delivery and operational success across both properties.
Essential Responsibilities
Rooms Division Leadership
- Provide strategic leadership and daily oversight of the Front Office, Housekeeping, Laundry, and Public Areas teams.
- Foster a culture of exceptional guest service, teamwork, accountability, and continuous improvement.
- Ensure consistent execution of IHG brand standards, company policies, and operational procedures.
- Lead daily operations meetings and coordinate closely with department leaders to ensure efficient hotel operations.
Front Office Operations
- Oversee all Front Office functions, including Front Desk, Guest Services, Night Audit, and guest arrival and departure experiences.
- Drive guest satisfaction by ensuring personalized service, efficient check-in and check-out processes, and timely resolution of guest concerns.
- Monitor guest feedback, online reviews, and IHG guest satisfaction metrics to identify opportunities for improvement.
- Ensure compliance with IHG One Rewards standards and enrollment initiatives.
- Optimize labor scheduling, staffing levels, and productivity while maintaining exceptional service standards.
- Coach and develop Front Office leaders and associates to deliver consistent service excellence.
Housekeeping Operations
- Direct all Housekeeping operations, including guestrooms, laundry, linen management, and public areas.
- Ensure guestrooms and public spaces consistently exceed IHG cleanliness and quality standards.
- Monitor room readiness and coordinate closely with the Front Office to maximize room availability and operational efficiency.
- Manage housekeeping labor, inventories, purchasing, and departmental expenses.
- Conduct quality inspections and implement action plans to maintain exceptional cleanliness scores.
- Prepare departments for IHG quality assurance inspections and internal operational audits.
Financial & Operational Performance
- Develop and manage departmental budgets, labor productivity, and operating expenses.
- Analyze operational reports, occupancy trends, labor costs, and performance metrics to improve efficiency and profitability.
- Identify opportunities to enhance guest satisfaction while maximizing operational performance.
- Assist the General Manager in achieving property financial goals.
Leadership & Team Development
- Recruit, train, mentor, and develop high-performing Front Office and Housekeeping teams.
- Conduct regular coaching sessions, performance evaluations, and professional development discussions.
- Promote employee engagement, recognition, and retention through positive leadership.
- Ensure compliance with all employment policies, safety standards, and company procedures.
Guest Experience & Brand Standards
- Champion a guest-first culture that consistently exceeds expectations.
- Respond professionally to escalated guest concerns and implement effective service recovery solutions.
- Ensure full compliance with IHG brand standards, quality assurance requirements, and safety regulations.
- Serve as Manager on Duty (MOD) as needed.
Qualifications
- Minimum of four (4) years of progressive hotel leadership experience.
- At least two (2) years managing Front Office and/or Housekeeping operations.
- Previous IHG brand experience strongly preferred.
- Multi-property or dual-property experience preferred.
- Strong knowledge of hotel operations, guest service, and housekeeping management.
- Experience with Opera, Opera Cloud, or comparable hotel property management systems.
- Proven ability to lead teams, manage labor costs, and improve operational performance.
- Strong communication, leadership, organizational, and problem-solving skills.
- Ability to work a flexible schedule, including weekends and holidays.
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Experience with extended-stay hotel operations is a plus.
- Bilingual in English and Spanish preferred.
Why Join Rudrah Hospitality?
At Rudrah Hospitality, our people are the heart of our success. As Director of Rooms, you will have the opportunity to shape the guest experience, develop exceptional teams, and make a meaningful impact across two growing IHG properties. We offer a collaborative work environment, opportunities for professional growth, and the chance to be part of a leadership team committed to excellence in hospitality.
Rudrah Hospitality is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.
Work Location: In person
