Record Printing Company is looking for a Customer Service Representative & Estimator.
The Customer Service portion of this position requires working with customers on the phone, via E: mail, and in person. A variety of industry and customer-specific knowledge is needed, along with knowledge of internal processes and procedures – company wide. Main facets of position are order entry, handling customer inquiries, managing proof process with customers, and handling phone/E: mail traffic.
The Estimator portion of this position is responsible for calculating the cost, material, labor, and time required for a project. This position requires communication with customers and vendors, using computer software to prepare estimates, attention to detail, and project planning skills.
The following skills are required:
- Basic Computer Knowledge – includes use of E: mail, Excel and Word documents, using internet to access data, and database/graphic software
- Professional and knowledgeable demeanor on phone with customer/vendors
- Good verbal and written communication skills
- Entering information with speed and accuracy
- Good follow up skills on proofs, orders, etc, to ensure jobs are put through the pipeline efficiently and accurately
- Handle customer quote request – with goal of doing them “real time” whenever possible
- Handling customer complaints professionally and proficiently – good problem-solving skills a must
- Proficiency in math
- Limited travel to customer locations and industry functions
- Working with all RPC internal departments, along with management, professionally and effectively
Additional qualifications:
Can not be color blind - need to be able to identify various colors of ink and paper
Must have full use of both hands
Must be able to lift up to 50 lbs
The company is EMPLOYEE OWNED, offers excellent benefits, and is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $20.50 - $29.45 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Education:
Experience:
- Graphic design: 1 year (Preferred)
- Adobe Creative Suite: 1 year (Preferred)
- Adobe Illustrator: 1 year (Preferred)
Work Location: In person
