ob Overview:
Ted Miller State Farm is currently looking for an outgoing and friendly Customer Service professional. This applicant will excel in problem solving skills and have a strong desire to provide the absolute best customer experience. Our Customer Service position is valuable piece to the growth of our Agency, and we look forward to our next team member. If this sounds like you, please apply. We would like to learn more about you!
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with auto, home and claim information.
- Maintain a thorough understanding of insurance products to effectively address customer billing and coverage questions.
- Document customer interactions and feedback in the company’s CRM system.
- Resolve customer concerns, escalating as necessary to ensure customer satisfaction.
- Collaborate with Agent to improve customer service processes and resolve complex issues.
- Follow up with customers to ensure their needs are met and to promote customer loyalty.
- Participate in training sessions and team meetings to enhance product knowledge and service skills.
Qualifications:
- High school diploma or equivalent; some college coursework preferred.
- Previous experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficient in using customer service software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong attention to detail and organizational skills.
- Must have active Property and Casualty License
Skills:
- Empathy and patience when dealing with customers.
- Ability to work independently and as part of a team.
- Strong interpersonal skills and a positive attitude.
- Flexibility to adapt to changing situations and customer needs.
If you are a motivated individual with a passion for delivering outstanding customer service, we would love to hear from you. Join our team as a Customer Service Representative and contribute to our mission of providing exceptional service to our valued customers.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Health insurance
- On-the-job training
- Professional development assistance
Shift:
License/Certification:
- Property & Casualty License (Required)
Work Location: In person
