Job Summary
We are seeking a dynamic and skilled Field Service Engineer to join our team, dedicated to delivering exceptional technical support and maintenance across manufacturing facilities. In this role, you will be responsible for installing, diagnosing, repairing, and maintaining a wide range of industrial equipment and systems. Your expertise will ensure optimal performance, safety, and reliability of machinery in diverse industrial environments. This position offers an exciting opportunity to work hands-on with cutting-edge technology, troubleshoot complex systems, and provide outstanding customer service to clients on-site. Your proactive approach and technical proficiency will drive operational excellence and customer satisfaction.
Responsibilities
Installation and Commissioning
- Install new equipment or systems at customer sites
- Configure and calibrate machinery to meet performance standards
- Perform initial tests and ensure successful handover to the client
Maintenance and Repairs
- Perform scheduled preventive maintenance
- Diagnose faults and carry out repairs or replacements
- Keep equipment running efficiently and reduce downtime
Technical Support
- Provide on-site or remote technical support to customers
- Troubleshoot software and hardware issues
- Train operators and end-users on equipment use and basic troubleshooting
Documentation and Reporting
- Maintain service logs and complete service reports
- Document technical issues, solutions, and parts used
- Report findings to the service or engineering team
Customer Relationship Management
- Act as the face of the company to customers
- Ensure high levels of customer satisfaction
- Explain technical issues clearly and professionally
Compliance and Safety
- Follow safety regulations and company policies
- Ensure equipment complies with industry standards and local regulations
- Execute risk assessments when required
Travel and Scheduling
- Travel frequently to customer sites, sometimes on short notice
- Work flexible hours for urgent repairs or service
Skills
Educational Qualifications
- Electrical Engineering
- Mechanical Engineering
- Mechatronics
- Electronics
Technical Skills
- Strong understanding of mechanical, electrical, and/or electronic systems
- Troubleshooting and diagnostic skills
- Familiarity with technical drawings and schematics
Soft Skills
- Excellent communication and interpersonal skills
- Customer service orientation
- Problem-solving mindset
- Ability to work independently and manage time effectively
- Flexibility for travel and on-call work
Experience
- Hands-on experience in technical support, maintenance, or field installations
- Experience in the semiconductor industry but not mandatory
Join us as a Field Service Engineer if you’re passionate about solving complex technical challenges in an energetic environment! Bring your expertise in industrial maintenance, troubleshooting skills, and customer-focused mindset to deliver top-tier service that keeps our clients’ operations running smoothly!
Pay: $70,143.51 - $84,473.90 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Parental leave
Work Location: On the road
