Job Summary
We are seeking a dedicated and compassionate Mental Health Office Assistant to join our dynamic healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, providing exceptional administrative support within a mental health clinic environment. Your energetic and organized approach will ensure smooth clinic operations, accurate documentation, and excellent patient service. This paid position offers an exciting opportunity to contribute to mental health care delivery while sharpening your administrative and clinical skills in a fast-paced setting.
Responsibilities
- Greet patients and visitors warmly, managing front desk operations with professionalism and courtesy.
- Schedule appointments efficiently using medical scheduling software, coordinating with clinicians and patients to optimize clinic flow.
- Manage electronic health records (EHR) systems such as Azzly to ensure accurate documentation and recordkeeping.
- Provide support to the program director.
- Assist with medical billing and collections, including verifying insurance coverage, processing payments, and understanding health insurance policies like Medicare and HIPAA compliance.
- Review clinical documentation for accuracy, completeness, and adherence to confidentiality policies; update care plans as needed.
- Handle phone communication with patients, providers, and insurance companies using proper phone etiquette; relay messages accurately.
- Support medical office management tasks such as filing, data entry (including 10 key typing), and maintaining medical records in compliance with HIPAA regulations.
- Utilize computer skills to navigate EMR/EHR systems efficiently while maintaining high standards of clerical accuracy.
- Assist with medical coding tasks including CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), ICD coding, and documentation review for billing purposes.
- Maintain a clean, organized office environment ensuring all supplies are stocked and equipment functions properly.
Qualifications
- Prior clinic or medical office experience is highly preferred, especially within mental health or behavioral health settings.
- Strong knowledge of EMR/EHR systems such as Azzly, ; experience with electronic health records management is essential.
- Proficiency in medical billing, coding (CPT, ICD-9/10), and healthcare documentation review.
- Familiarity with health insurance processes including Medicare and HIPAA regulations to ensure compliance.
- Excellent customer service skills with the ability to communicate effectively via phone and in person; bilingual abilities are a plus.
- Demonstrated clerical experience including filing, data entry (10 key typing), and office management tasks.
- Knowledge of medical terminology relevant to mental health services; ability to handle sensitive information confidentially.
- Strong computer skills across Microsoft Office applications along with familiarity with electronic health record systems.
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
Join us in making a meaningful difference by supporting mental health care delivery through exceptional administrative support! This position is ideal for motivated individuals eager to grow their career in healthcare administration while contributing positively to patient well-being.
Pay: $19.00 - $22.00 per hour
Work Location: In person
