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Intake DPW Clerk 4

Fifth Judicial District of Pennsylvania
Pennsylvania

Job Details

Full-time
$41,777 - $52,240 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Life insurance

Qualifications

Computer operation
Customer communication
Windows
High school diploma or GED
Desktop applications
Cross-functional communication
Office experience

Full Job Description

JOB ANNOUNCEMENT:

Position:

Intake DPW Clerk 4

Classification:

Clerical

Location:

Family Division, Adult Section

440 Ross Street

Pittsburgh, PA 15219

Job Status:

Full-Time, Benefits Eligible

Salary:

$41,777 - $52,240 annually

Select a Content Title

Responsible forprocessing automated referrals received from the Commonwealth of Pennsylvania’sDepartment of Human Services Client Information System via the PennsylvaniaAutomated Child Support Enforcement System. Exercise initiative, independent judgement and strict confidentiality inperforming job duties.

QUALIFICATION REQUIREMENTS:

Minimum of high school diploma or its equivalent; additional business and/or computer training preferred.
Minimum two years’ related work experience; including experience with related office practices and procedures.
Strong computer skills; experience with Windows environment require.
Typing and/or data entry skills.
Good analytical and communication skills.
Strong communication skills (prior public relations or customer service experience preferred) with the ability to interact and communicate effectively and professionally with other departments.
Must be able to sit, reach, bend, stoop and stand, perform repetitive motions with wrists, hand and fingers, daily handwriting over long periods and performing computer input duties, open/close files.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Process automated referrals for support services filed through the Department of Human Services (DHS) Client Information System (CIS) via the Pennsylvania Automated Child Support Enforcement System (PACSES).
Research and process assistance (TANF) cases.
Perform basic locate functions; utilize available locate resources to obtain necessary information.
Research Department of Court Records for existing docket number, generate a new number.
Analyze referrals; prepare new or amended complaints; review and research existing cases; schedule cases for court.
Track and follow up on work assignments; review PACSES generated mail alerts.
Process requests for support received on-line via E-services and by mail.
Prepare new and amended complaints; generate scheduling notices for court hearings; file original pleadings/orders and refer documents for imaging.
Communicate with the local office of the Bureau of Child Support Enforcement (BCSE).

Enter data into computer for new or amended cases.

BENEFITS:

Standard health and fringe benefits plans available. This includes health; dental; life, accident, and disability insurance plans; sick leave and vacation benefits.

HOW TO APPLY:

Applications are submitted online until the posting is closed, June 12, 2026. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. Please include a cover letter and resume, which may be uploaded or sent to the address below. The Family Division values a diverse and culturally competent workplace.

5th Judicial District of PA
Family Division, Adult Section, Human Resources Office
440 Ross Street
5th Floor Administration
Pittsburgh, PA 15219
FAX: 412-350-0088

EQUAL OPPORTUNITY EMPLOYER

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