Location: Midtown East
Commute Policy: Hybrid
FLSA Status: Non- Exempt
Employment type: Temp to Perm (Temp period approximately 3 – 6 months)
Pay Rate: $24.24/Hr -
Position Overview
A growing Japanese chemical trading company is seeking a detail-oriented Logistics & Customer Operations Specialist to support daily logistics operations, order fulfillment, inventory coordination, and customer service activities. This role serves as a key liaison between customers, warehouses, carriers, and internal teams to ensure accurate, timely, and compliant shipment execution.
Key Responsibilities
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Coordinate inbound and outbound shipments to ensure on-time delivery and operational efficiency
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Monitor inventory levels, perform reconciliations, and identify potential shortages
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Process customer orders and provide timely status updates
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Communicate with customers, warehouses, and transportation providers to manage delivery schedules and resolve issues
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Manage shipping, customs, and transportation documentation while ensuring regulatory compliance
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Review freight options and transportation costs to support cost-effective logistics planning
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Maintain accurate shipment records and ERP system data
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Support customer invoicing processes and ensure billing accuracy
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Investigate and resolve logistics, delivery, and customer service issues
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Identify opportunities to improve operational processes and service performance
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Maintain organized documentation to support audits and compliance requirements
Qualifications
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Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field preferred
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1–3 years of experience in logistics, supply chain operations, customer service, order processing, or administrative support
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Familiarity with transportation, inventory management, and shipping processes
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Experience with ERP or order management systems (SAP or similar platforms preferred)
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Proficiency in Microsoft Office, particularly Excel and Outlook
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Japanese language skill and/or experience with Japanese companies are a plus.
Preferred Skills
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Strong attention to detail and accuracy
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Excellent organizational and multitasking abilities
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Effective verbal and written communication skills
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Customer-focused mindset with strong problem-solving capabilities
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Ability to work independently and collaboratively in a fast-paced environment
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Proactive approach to issue resolution and continuous improvement
This is a sample job description intended for recruitment advertising purposes. Specific responsibilities, qualifications, compensation, and benefits may vary by employer.
