Welcome to McCool Insurance Agency, where we believe that insurance is truly about people, not just policies. Located in the heart of Elkton, Maryland, our office is a vibrant, welcoming space where every voice is heard and every team member contributes to our collective success. We are looking for a friendly and dedicated Customer Service Representative to join our local office family. Here, you aren't just an employee processing paperwork; you are a vital advocate for our neighbors. You will be the first point of contact for many, providing a comforting presence and clear answers when our clients need it most. Our culture is built on mutual support, kindness, and a genuine desire to make the insurance process as simple and positive as possible. If you take pride in helping others, appreciate a collaborative environment, and want to build a career where your work directly supports our community, we would be delighted to have you join our team. We look forward to meeting you.
Salary Range: $40,000.00 - $50,000.00 per year
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Licensing Assistance
Paid Holidays
Team Building Activities
Community Involvement
Employee Appreciation lunches/dinners
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Active Maryland Property & Casualty insurance license is a plus (open to candidates willing to obtain license)
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Previous experience working in an insurance agency setting.
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Strong command of Microsoft Office Suite and agency management software.
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Clear and empathetic verbal communication skills.
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High school diploma or equivalent.
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Demonstrated ability to handle administrative tasks with high attention to detail.
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Assist clients with policy questions and clarify complex coverage details in plain language.
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Process policy endorsements and address billing inquiries with accuracy.
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Communicate with insurance carriers to resolve discrepancies and secure necessary documentation.
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Maintain accurate and up-to-date client files within our digital systems.
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Collaborate with our sales team to ensure a smooth transition for new policyholders.
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Proactively reach out to clients to review their coverage needs and ensure they remain well-protected.
McCool Insurance Agency is a forward-thinking leader in the insurance sector, dedicated to providing comprehensive protection and peace of mind to our diverse clientele. We pride ourselves on blending deep industry expertise with a modern, energetic approach to risk management and client advocacy.
Our culture is built on a foundation of integrity, high-performance, and mutual respect, empowering our team members to excel in a fast-paced environment. By joining us, you will enjoy:
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Dynamic career development and professional mentorship.
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A fast-paced, collaborative workspace that rewards initiative.
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The opportunity to build lasting relationships through innovative insurance solutions.
If you are a driven professional looking to redefine the standards of the insurance industry, McCool Insurance Agency is the place to launch your next chapter of growth and success.
