Medical Receptionist – Outpatient Physical Therapy
Position Title: Medical Receptionist
Department: Outpatient Rehabilitation Services
Employment Type: Full-Time or Part-Time (Weekdays, Evenings & Weekends)
Reports To: Practice Manager / Clinical Director
Position Overview
We are seeking a friendly, professional, and detail-oriented Medical Receptionist to join our outpatient physical therapy team. As the first point of contact, the receptionist plays a vital role in ensuring an exceptional patient experience from check-in to check-out. This position is ideal for someone who is organized, proactive, thrives in a fast-paced clinical environment, and is looking to grow with a reputable and expanding healthcare practice.
This role offers competitive pay, great benefits, and significant long-term growth opportunities.
Key ResponsibilitiesFront Desk Operations
- Greet patients, families, and visitors in a professional and courteous manner
- Manage patient check-in and check-out processes
- Schedule, confirm, and modify patient appointments based on clinician availability
- Collect required signatures, forms, and documentation
- Answer high-volume phone lines and route calls accurately
Insurance & Billing Support
- Verify patient insurance eligibility and benefits prior to visits
- Obtain authorizations and referrals when required
- Collect co-pays, deductibles, and outstanding balances
- Ensure accurate entry of patient demographic, billing, and insurance data into EMR
Administrative Support
- Communicate with clinicians regarding patient flow and schedule changes
- Maintain professional and compliant medical records
- Assist with daily logs, intake forms, and scanning documents
- Support general office tasks including filing, faxing, emailing, and data entry
- Monitor and maintain tidy and welcoming lobby and workstation areas
Customer Service & Patient Experience
- Demonstrate empathy, professionalism, and service-oriented communication
- Help patients understand scheduling, payments, paperwork, and intake steps
- Escalate concerns or feedback to leadership when necessary
- Promote a calm and supportive environment for patients undergoing treatment
Qualifications
- High school diploma or equivalent required
- Prior experience in a medical office, PT/OT clinic, or health-care setting preferred
- Strong computer skills and ability to learn EMR systems
- Knowledge of insurance processes, authorizations, and medical terminology strongly preferred
- Excellent phone etiquette and interpersonal communication skills
- Ability to multitask efficiently in a busy clinic
- High level of professionalism, reliability, and discretion with confidential information
Core Competencies
- Customer service excellence
- Strong organizational and time-management skills
- Positive, team-oriented attitude
- Ability to stay calm in fast-paced or high-volume environments
- Strong problem-solving and follow-through
- Attention to detail and accuracy
Physical Requirements
- Ability to sit, stand, and move intermittently throughout the day
- Use of computer, phone, and office equipment
Schedule & Availability
- Weekday shifts
- Evening coverage as needed
- Weekend availability based on clinic schedule
- Flexibility to support multiple locations if required
Compensation, Benefits & Growth
- Highly competitive hourly rate (based on experience)
- Comprehensive benefit package (medical, PTO, 401k, etc. if applicable)
- Paid training and onboarding
- Opportunities for career advancement in office administration, billing, management, or clinical support roles
- Growing organization with internal promotion potential
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
