Job Purpose:
The Specialized Receptionist serves clients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. They are responsible for the on-going office operation in coordination with the Clinical Manager and/or Program Director and other support staff and is to ensure support functions are provided to the personnel of the facility.
Qualifications:
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High School diploma or equivalent.
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Psychiatric/Behavioral Health experience preferred.
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Healthcare technology experience preferred.
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Ability to perform basic clerical assistant needs.
Core Job Duties:
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Perform vitals and screenings per provider(s) request.
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Register/check-in patients for scheduled appointments and inform provider(s) when person(s) served are ready.
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Manage and monitor office supplies and budget.
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Manage and conduct Health and Safety drills and inspections.
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Communicate any vital information to Clinical Manager and/or Program Director for the purpose of continuing to pursue the agency’s philosophy and goals.
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Contact person(s) served to remind them of their appointments
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Cross trained in other duties and positions vital to the operations of the facility.
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Retrieve updated person(s) served information and add to electronic medical record (EMR)
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Welcome and greet patients and visitors, in person or on the telephone.
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Ensure all voicemails received are checked and returned as necessary.
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Manage the inactive person served reports weekly
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Collect fees from patients for services rendered and prepare and make deposits.
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Adherence to all applicable evidence-based practice models.
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Orally communicate information effectively and accurately.
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Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
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Abide by program and agency policies and procedures.
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Other job duties and special projects as assigned.
