The Company
Veeya exists to enable those who give of themselves to serve others. Rather than just providing “traditional IT,” we focus on serving educational and other non-profit institutions, as well as other small businesses, by delivering technology solutions tailored to align directly with the needs of those who dedicate their lives to positively impacting others.
The heart of Veeya (our spin on the Latin preposition “via”) is all about providing a better path through relationships with our staff. We believe our customers deserve a better way to leverage technology to improve efficiency and maximize the use of technology allowing our clients to focus on helping others.
We strive to improve relationships internally and externally and are looking for the right employees to join our team! Do you have an ownership mindset? Are you relationship-driven? Do you have an enthusiastic curiosity and love of learning? And are you servant-hearted? If so, we would love to speak with you!
About the role:
The IT Level 1 Technician will play a crucial role in providing technical support to employees at designated locations or remote employees. This position is responsible for troubleshooting and triaging work, maintaining technological environments, and ensuring high levels of customer service. This role requires troubleshooting hardware, software, and network issues while working closely with end users, including staff devices, to resolve their IT concerns efficiently.
Key Responsibilities
Onsite Technical Support
- Provide onsite and remote IT support, including customer check-in/check-out and communication with customer points of contact.
- Troubleshoot and support computers, printers, peripherals, and authorized technology assets.
- Perform device maintenance, updates, inspections, inventory checks, and loaner device reviews.
- Assist with network troubleshooting, including IDF/MDF equipment and UPS connections.
- Support IT projects, installations, upgrades, and scheduled maintenance activities.
User Support & Troubleshooting
- Resolve issues related to Windows 11, MacOS, ChromeOS, user accounts, applications, hardware, and basic network connectivity.
- Document troubleshooting steps and resolutions in ticketing systems and knowledgebases.
- Provide timely updates to users and escalate complex issues when needed.
Customer Service & Collaboration
- Deliver professional, customer-focused IT support.
- Collaborate with IT teams, supervisors, and engineering resources to resolve issues.
- Identify opportunities to improve IT processes and service efficiency.
Required Skills & Qualifications
- Experience troubleshooting Windows, MacOS, and ChromeOS devices.
- Knowledge of hardware, software applications, peripherals, and basic networking.
- Experience with ticketing systems and remote support tools.
- Strong communication, problem-solving, and documentation skills.
- Ability to lift and transport equipment up to 50 lbs.
- Ability to travel to customer locations throughout the Phoenix metro area.
Preferred Qualifications
- 1+ years of IT support experience.
- CompTIA A+, Network+, or equivalent certifications.
- Experience supporting K-12 education environments.
Compensation
- Base Salary: $21-23/hour, Depending on experience
- Benefits: Comprehensive health, dental, and vision insurance; 401(k) with company match; paid time off; and professional development opportunities.
Pay: $21.00 - $23.00 per hour
Work Location: In person
