Designer Showroom Customer Service & Builder of Relationships
Contract Furnishings Mart is the 6th largest flooring company in the United States. We have an impressive 45-year family-owned history of servicing the trade professionals with their hard surfaces, carpet, tile, stone, countertops, hardwood and cabinet needs since 1981. In our 20 beautiful showrooms, with our 21st opening in October 2026 in Bremerton, WA, we help educate and solve their remodeling/building needs for all surfaces. We build relationships with our customers by first building a relationship with you.
A Customer Service Associate is responsible for meeting with our trade professionals and their customers in our showroom to determine their design/project needs now while ensuring customers for life. Our team is on salary so there is no need to fight for commissions. Our CFM culture cultivates an outstanding team environment working together to give our customers an amazing CFM experience. We provide our team with a year-end bonus which grows with you as you grow with us.
If you enjoy being curious about home remodel projects, have a passion for design and being an expert in product knowledge, then Contract Furnishings Mart (CFM) will provide the tools and training you need to achieve outstanding success as our next team member.
We're looking for someone who brings a ray of sunshine and positivity and takes pride in helping clients solve their home remodeling project needs, from start to finish. Your daily motivation is to create and maintain trusting and long-lasting relationships that keep customers coming back year after year.
What you'll do:
- Sell flooring, tile/stone, countertops and cabinets and their coordinating maintenance and installation products
- Greet customers on the sales floor, listen to their wants and needs and educate them on the best solution
- Keep up-to-date on the wide selection of products we offer, along with the pros and cons of each product to help our customers make informed decisions
- Be part of a greater team and work together to ensure customer satisfaction
- Build relationships with customers and client base to earn their trust
- Place orders with suppliers and manufacturers
- Maintain organization, cleanliness and general aesthetic in the showroom in a professional manner
What you'll bring:
- Your sunny disposition is inspirational to all around you
- Great customer service skills
- Strong ability to multitask
- Background in design, construction, showroom and/or education in interior design
- Knowledge of hard surface flooring is a plus
- Excellent communication and interpersonal skills both written and verbal
- Strong analytical skills and attention to detail
- Time management skills and the ability to follow-through
- Motivations to exceed expectations and taking initiative
- Flexible attitude, team oriented, highly personable and positive attitude
- Proficient in basic math skills
- Computer skills and the ability to type with accuracy
- Ability to lift 10-25 pounds to replace samples of products back into place
- Ability to be on your feet standing for periods of time
What we bring:
CFM is a fun, fast-paced, family-owned wholesale company who sells flooring, tile, countertops and cabinets. We've been in business for over 45 years, with multiple locations in the Pacific Northwest. We believe in taking care of our customers, working together, and having a great time doing it. No two days are the same. Our showroom is open Monday-Friday 8-5. We are a family-oriented team looking for someone eager for a long-term position where you can grow! We are proud of the average tenure of our employees of 7.5 years and our 15% turnover rate for 2025. These openings do not come up very often!
- Very competitive salary plus year-end bonus
- Full package of medical benefits
- Paid time off - Vacation/sick time
- 401K with Company contribution
- We are serious about our work life balance and don't allow people to take work home with them or check emails after hours. That is your time!
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
What to do next:
If this position excites you and our company sounds like a place you will flourish and feel at home, please forward your resume to this posting, my email address is [email protected] or call/text me at 503-542-8905.
The starting salary is based on skills, abilities, experience, product knowledge, technical skills, computer skills, retention and people skills.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Contract Furnishings Mart keeps growing so come grow with us!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of sales experience do you have?
- When would be the best time to set up a zoom interview? Please list a couple of dates and times.
Work Location: In person
