POSITION SUMMARY:
40+ Hours per Week $55,000 - $70,000 per year
Reports Daily: General Manager
The Assistant General Manager will assume the responsibility of improving our level of service to enhance profitability which includes adhering and driving accountability within established SOP’s, checklists, training guides and other approved operating documents, as well as maximization of financial performance, guest satisfaction and staff development. The Assistant General Manager will promote sales activity to maintain and increase occupancy while maintaining the brewery in an efficient and cost-effective manner maximizing guest satisfaction and profitability. This position performs to the benefit of and as a steward of the brand while exhibiting and building the Hillman Beer culture. Exceptional organization, time management, problem solving, and interpersonal skills are major components of this position. This position reports directly to the General Manager.
DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- The primary role of the Assistant General Manager is the oversight and maximization of all aspects of the guest experience and ensuring guest satisfaction while serving as assistant to the General Manager.
- Focus on guest experience including but not limited to speed of bar service, speed of kitchen ticket times, and speed of food delivery times consistent with company policies and brand standards.
- Focus on taproom atmosphere including but not limited to temperature, lighting, music choice and volume, seating, animal, sound and smell disturbances and cleanliness consistent with company policies and brand standards.
- Taking proactive measures to prevent customer complaints or issues related to food quality and consistency.
- Provide continual training to front of house staff to ensure speedy and efficient customer flow and prevention of uneven or unnecessarily long lines.
- Requiring even task distribution among front of house staff to ensure adequate table touching, food running, cleaning and table bussing.
- Assists in the maintenance and adherence to company SOP’s, operations manuals and other procedures.
- Ensures adequate food and beverage prep and ticket times.
- Responsible for a working knowledge of kitchen operations including all checklists, prep lists, order guides as well as menu item and prep item recipes to ensure compliance with company quality and SOP standards.
- Uses company approved order guides to maintain adequate front of house inventory levels to prevent out of stock situations.
- Ensures restaurant equipment preventive and routine maintenance schedules are met.
- Ensure taproom beverage and merchandise inventory are sufficient to prevent out of stock situations.
- Performs all administrative duties in an accurate and timely manner including but not limited to daily cash controls and paperwork, weekly inventory and paperwork, period ending paperwork and staff scheduling.
- Performs immediate notifications to operations manager and ownership team as directed.
- Monitors and ensures all OSHA, local health, fire, operational, human resource and safety compliances are met to provide a safe environment for customers and staff. Ensure local health inspection score of 98 or greater.
- Will develop an exemplary customer service culture that creates a memorable experience that our guests seek to repeat again and again by meeting the highest standards of service, cleanliness and speed of service.
- Effectively responds to customer feedback in a timely manner with an outcome of customer satisfaction including but not limited to on site feedback, Yelp, Facebook, Google and Trip Advisor.
- Leads the team in an open, positive and approachable manner the General Manager monitors the service and performance of the team and is able to anticipate guests needs in order to proactively and effectively ensure guests total satisfaction.
- Develop and maintain a high-quality workforce by initial training, ongoing training and through the use of improvement action plans.
- Develop and maintain a safe and welcoming culture for all members of Hillman Beer that aligns with not only Hillman Beers values and identity but also the values of the community we serve.
- Directly manage the daily success and growth of the Hillman Beer management team with scheduled meetings, development plans and continuous coaching and training.
- Develop, maintain and train Hillman Beer management team on financial and operational goals.
- Recruit, train and retain the best team members the industry has to offer. Treat people with respect, inspire the trust of others while being a role model and leader that others desire to follow. Hire, fire and perform team member evaluations.
- Provides continuous training, coaching, support, recognition and encouragement to motivate staff members to grow personally and professionally within our organization.
- Forecast then creates and manages staff schedules and time off requests.
- Diligently works toward overall profitability and sales growth by collecting, creating and examining all appropriate documents to find cost savings and inefficiencies in all aspects of operations then creating solutions to meet company standards and goals.
- Prepares and submits operational and financial statements to the General Manager.
- Ensure management team financial goals and metrics align with daily operations.
- Ensure accurate payroll accounting including tipshare and tip distribution as required.
- Monitors comps, voids, refunds and employee benefits to ensure alignment with financial goals and metrics.
- Performs business forecasting and planning for upcoming sales periods to ensure proper staffing andinventory levels.
- Assists in the planning and execution of on and off site promotional events, staff days and other events as required.
- Effectively responds to peer, employee and management feedback.
- Maintains a professional image and collaborative attitude at all times.
- Works to promote a positive relationship between the front of house and back of house.
- Ensures merchandise display area is clean, organized, fully stocked and all merchandise is presented in an attractive manner.
- Manages service contracts with vendors, contractors and on-site entertainment.
- Willingness to travel when necessary
- Is flexible to work at another location when needed
- Additional responsibilities may be assigned including but not limited to marketing, and social media management and implementation, driving company vehicles, coordinating and participating in staff appreciation days.
- Other duties as assigned
POSITION REQUIREMENTS:
- Requires open availability before, during and after normal business hours seven days a week 365 days a year in addition to the ability to open and close as needed on a regular basis
- Attention to Detail, Timeliness, Accountability, Communication, and Consistency (ATACC)
- Problem solving, critical thinking and decision-making skills
- Knowledge of kitchen accounting principles and financial reports including food and labor costing methods
- Exceptional organizational and time management skills
- Problem solving and decision-making skills
- Ability to be flexible and adapt to any situation
- Knowledge of accounting principles and financial reports
- Read, analyze and interpret general business documents
- Computer skills to include Google Sheets, Google Docs, Google Slides, Excel and GMail. Illustrator and Quickbooks are a plus
- Act as point of contact for all staffing coverage issues
- Ability to pass a background screening
- Good reasoning skills and the ability to exercise sound judgment
- Excellent verbal and written communication skills
- Possess the ability to maintain a positive attitude and high self-motivation at all times
- Excellent customer service skills and a passion for helping others
- Acts Like an Owner, Thinks Like a Guest
- Positive & Committed
- EQ Driven
- Cares for the Community
- Valid driver’s license
EXPERIENCE REQUIREMENTS:
- High School Diploma or GED required; College Degree preferred
- Restaurant General Management 1 - 3 + years in a hospitality leadership role required
- High Volume Restaurant experience preferred
- Proven track record of leadership and management skills
- Understanding and appreciation of Craft Beer
PHYSICAL DEMANDS:
- Requires regular long periods of standing on hard surfaces. Some of the job will be sitting at a desk, typing on a computer keyboard, looking at a computer screen, filing paperwork, writing with a pen or pencil, organizing and talking to people in person or on the phone. There will be some driving, stairs to climb, walking and standing. Occasionally there may be kneeling, bending, twisting and lifting up to 75 lbs.
WORKING CONDITIONS:
- The noise level in the work environment is usually moderate
- Work requires regular weekend and/or evening work
- Closed toed and heeled shoes are required for safety reasons
- Environment can occasionally be hot and humid
BENEFITS:
- Health Insurance
- 401K with match
- Paid Time Off
- Team Member Discounts
- Free Meals
Hillman Beer is an Equal Opportunity Employer
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
