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Position Summary
The Banker Preparedness Manager is responsible for equipping retail bankers with the skills, tools, and confidence to deliver high-quality customer interactions. This role plays a critical part in the bank’s shift from a transaction focused model to a sales and relationship driven approach.
Essential Duties and Responsibilities
Design and deliver training focused on customer conversations, sales effectiveness, and relationship building.
Develop programs to improve banker capability in tele-consulting (teleconnect) and proactive outreach.
Build training and coaching resources for small business engagement and growth.
Partner with Retail leaders to identify skill gaps and tailor development programs.
Support consistent execution of sales and service behaviors across branches.
Evaluate training effectiveness using performance data and feedback.
Reinforce best practices in lead management and customer engagement.
Collaborate with Workforce Planning and Retail leadership to align training with real-world execution.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
Strong understanding of retail banking sales and service models.
Demonstrated ability to design and deliver training that drives behavior change.
Experience coaching or developing frontline employees.
Passion for improving customer experience through employee capability.
Ability to translate strategy into practical skills and behaviors.
Other
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.
Skills Training:
Critical Thinking, Reading Comprehension, Systems Analysis,
Communication, Decision Making, Problem Solving, Project Management
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
