Job Summary: The Family Operations Associate is responsible to help staff ensure the well-being of our families. As such, this position is expected to maintain the highest level of hospitality and customer service in a manner consistent with policies, guidelines, and the Ronald McDonald House mission. The Family Operations Associate works closely with the Director of Operations and Operations team to handle family meals/check-ins & outs/House operations.
Reasons to Join Our Team:
Families First: Everything begins with our families, so we are committed to treating guests with the utmost respect by being kind and courteous.
We are Unique and Compassionate: We act in a caring respectful way towards all guests, co-workers, and volunteers regardless of individual differences. We cheer each other on and encourage success of co-workers by appreciating and recognizing wins.
Collaboration: We support each other in the common goal of our mission. Teamwork is important and we are committed to helping each other provide the best experience for our guests.
Responsibilities and Requirements:
The Family Operations Associate is responsible for maintaining a clean and orderly environment in the volunteer kitchen, family kitchen and dining room while providing a superior customer service experience for guests, donors and volunteers. The Family Operations Associate must ensure that all guests are maintaining House policies and procedures. The Family Operations Associate assists with the Family Meals program and conducting outreach into the community to secure meal groups/donations.
Essential Duties:
- Assist to Schedule/Confirm Meal Groups and conduct outreach in VOMO (volunteer management system)
- Maintain overall organization of kitchens, equipment and supplies
- Provide orientation and training to volunteer groups (meals & activities)
- Assist with family activity nights, as needed (ex. Bingo, Karaoke, Movie Nights, Birthdays)
- Complete all documentation and reports in a timely and accurate manner
- Answer telephone and greet donors/volunteer groups
- Maintain confidentiality of patients, families, staff and volunteers
- Assist with donation drop-offs and tours/clean up of meals
Qualifications:
- 23 years of age or older
- Driver License/Clean record
- Computer competency required
- Bilingual preferred but not required
- Past experience in a CRM a plus
Competencies and Ability:
· Punctuality and ability to adhere to a timed schedule
- Experience working as a team member
- Friendly demeanor
- Ability to multi-task and problem solve
- Ability to communicate well and work efficiently with persons of diverse backgrounds
- Excellent verbal and written communication skills
- Maintain the Code of Ethics and maintain strong professional boundaries
- Flexible Schedule and available for additional coverage on an as needed basis
Job Type: Part-time
Base Pay: From $16.00 per hour
Expected hours: 30 per week
Work Location: In person
