UPMC Chautauqua is hiring a casual Telephone Operator - qualified candidates will possess strong communication and clinical coordination skills. This position is staffed 24/7/365.
Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.
Responsibilities:
- May train new operators.
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May be required to do system data entry on request.
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Provide service to multiple answering service clients utilizing individualized protocols.
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Process appropriate emergency code or STAT page.
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Initiate voice pages when required.
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Provide Physician on call information to requesting individuals.
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Use required phrasing at all times when answering telephone calls.
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Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
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Determine callers requirements (extension desired, information requested, etc.) and transfer call.
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Provide status report on any page in progress to the individual requesting the page.
