Position Purpose:
Manages an assigned shift in a restaurant, responsible for contributing to sales and profit goals, ensuring guest satisfaction, and following company policies.
Placement in the Organization:
Reports to the General Manager.
Responsibilities/Duties/Activities:
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Ensures restaurant operations comply with El Pollo Loco procedures and standards during assigned shift.
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Ensures all menu items are prepared, portioned, and presented correctly in a clean, safe, and sanitary manner according to all established procedures and standards.
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Ensures QSC standards and cost controls are followed, through effective shift management.
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Ensures the restaurant is in full compliance with appropriate local, state, and federal regulations governing health, sanitation, work hours, age restrictions, and safety, during his/her shift.
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Implements new products, programs and procedures according to company expectations, at the direction of the General Manager.
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Trains and develops employees. Oversees and implements development plans set forth by the General Manager.
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Opens and closes the restaurant according to El Pollo Loco procedures and standards.
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Responds to customer complaints and provides guidance to employees to ensure exceptional guest service. Informs General Manager or District Manager of significant guest complaints.
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At the direction of the General Manager, places and receives orders with vendors and manages delivery exceptions.
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Makes recruitment and selection recommendations to the General Manager for the hiring of crewmembers.
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Performs administrative tasks as assigned by the General Manager, such as posting invoices, conducting inventory, opening and closing administration, logging repairs and maintenance. May assist in writing crewmember schedules.
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At the direction of the General Manager, participates in LSM projects and catering.
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Supervises crewmembers to follow all safety & security programs and procedures during assigned shift, to ensure the safety of restaurant employees and guests. Accountable for the timely handling and reporting of all accidents to minimize risk.
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Conducts employee meetings as assigned.
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Reports employee issues to the General Manager, District Manager, or Human Resources Manager, as appropriate.
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At the direction of the General Manager, takes corrective disciplinary action up to dismissing an employee from a shift and recommending termination.
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Participates in personnel administration such as maintaining records as well as documentations, and following timekeeping procedures, as directed by the General Manager.
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Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect.
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Effectively implements WKS-El Pollo Loco’s commitment to Equal Employment Opportunity without regard for age, race, religion, national origin, veteran status or disability and ensures a harassment free work environment for all employees and guests of the restaurant during their shift.
Experience/Education/Qualifications:
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Be at least 18 years old.
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Must possess a high school degree or equivalent.
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Be able to speak, read and write English.
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Must have use of personal car; valid driver’s license
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Meet state, county, or municipal regulation pertaining to health and food handling.
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Must possess basic computer and math skills, including understanding of units of measurement.
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Must possess at least one year experience in the hospitality industry, or proven performance for three months as an El Pollo Loco Shift Leader.
Physical Requirements:
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Extensive standing
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Exposure to heat, steam, smoke, and cold.
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Must have high level of mobility/flexibility in space provided.
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Exposure able to work irregular hours and under heavy pressure/stress during busy periods.
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Bending, reaching, and walking.
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Using telephone.
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Communicating with customers.
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Able to lift up to 40 lbs.
