Overview
Responsibilities
Adult Intake
Process request for mental health evaluation and services, Substance Use Services, Adult Protective Services, In Home Supportive Services and Crisis intervention and Mobile Crisis dispatch.
- Manage incoming phone calls with professionalism, courtesy, and clear communication to address client inquiries effectively.
- Utilize Electronic Health Records (EHR) systems to document interactions, update patient data, and ensure confidentiality.
- Enter data accurately into computer systems using typing skills and data entry best practices to support seamless record keeping.
- Collaborate with team members in a call center environment to optimize workflow and improve client service delivery.
Skills
- Experience in phone call management, including phone etiquette and customer service problem-solving.
- Excellent communication skills—both verbal and written—along with active listening capabilities.
- Technical proficiency with computer systems, data entry accuracy.
- Call center experience that demonstrates ability to handle high call volumes while maintaining quality service.
- BA and one year Mental Health experience required.
This role is perfect for motivated individuals who thrive in fast-paced environments and are committed to delivering exceptional support through effective communication and technical expertise. Join us to be part of a team dedicated to making a positive impact on client experiences every day!
Pay: $29.00 - $31.00 per hour
Work Location: In person
