The Loan Servicing Assistant follows established policies and procedures to provide loan servicing support to internal and external customers. They perform a variety of duties both clerical and technical; major responsibilities include loan file maintenance, researching complex issues, processing of loan payments, credit bureau reporting and escrow tax processing.
ESSENTIAL DUTIES:
- Process and post daily loan payments with accuracy, researching and resolving discrepancies as needed
- Input loan modifications, extensions, and renewals into Fiserv Premier core to maintain accurate loan records
- Respond to loan servicing inquiries, including payment questions, transaction research, and issue resolution
- Manage loan payoff requests, including generating quotes and resolving payoff-related issues
- Process and post SWAP payments on a rotational basis
- Monitor escrow accounts and ensure timely tax payments
- Process participation payments, non-posted transactions, and document management
ADDITIONAL RESPONSIBILITIES:
- Provide cross-functional support across loan servicing operations
- Support lien releases and review of final title policies
- Stay current on bank policies, procedures, and product updates
- Support a collaborative team environment and continuous improvement efforts
REQUIRED EDUCATION, EXPERIENCE AND SKILLS:
- High School diploma or equivalent required
- Two years of bank loan servicing, loan originating or loan operations experience or a combination of lending and general banking experience of which one year is in loan servicing, loan originating or loan operations
- Knowledge of current lending regulations highly preferred
- Individual must be a self-starter, conscientious, comfortable with detail, able to exhibit professionalism in communication skills, handling confidential information, and must be able to work under the pressure of deadlines
- Position requires accuracy and ability to coordinate and prioritize workday efficiently
- Computer proficiency with MS products required
- Adherence to schedule in a structured work environment
Cornhusker Bank is an Equal Opportunity Employer/Disabled/Veterans
