Service Advisor – Toyota of Whittier
Location: Toyota of Whittier – Whittier, CA
Job Type: Full-Time
Pay: $40,000.00 – $125,000.00 per year
Work Location: In person
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
- Holidays
Position Overview
At Toyota of Whittier, we pride ourselves on providing top-tier service, reliability, and care to our local community. We are seeking a highly motivated, customer-oriented Service Advisor to join our growing service team. In this role, you will be the face of Toyota of Whittier’s service department—serving as the primary liaison between our valued guests and our factory-trained technicians, driving customer satisfaction, and keeping our service workflow operating seamlessly.
Key Responsibilities
- Guest Relations: Warmly greet customers on the drive, assess vehicle service needs, and provide clear, accurate repair estimates and recommended maintenance following Toyota service guidelines.
- Workflow Management: Schedule service appointments, assign work orders to line technicians, and track job progress to maintain efficient shop throughput across our busy service bays.
- Service Communication: Maintain proactive communication with customers throughout the day regarding vehicle status, additional recommended repairs, and pickup timelines.
- Technical Liaison: Coordinate directly with Toyota-certified technicians to translate customer concerns into detailed repair orders and explain technical details clearly to vehicle owners.
- Financial & Record Keeping: Process customer payments, handle cash/card transactions accurately, and maintain precise records of repair orders, warranty details, and customer interactions.
Qualifications & Requirements
- Industry Experience: Prior experience as an Automotive Service Advisor, Writer, or customer service representative in a dealership environment preferred.
- Technical Understanding: Strong practical knowledge of routine vehicle maintenance, brake systems, suspension, tires, oil services, and general automotive systems.
- Communication Skills: Exceptional interpersonal skills with the ability to build guest trust and explain technical recommendations in accessible, transparent terms.
- Operations & Math: Proficient in repair order calculation, cash handling, and basic computer systems.
- Organizational Ability: Highly detail-oriented with proven multi-tasking skills in a fast-paced dealership environment.
- Inclusive Hiring: People with a criminal record are encouraged to apply.
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Health savings account
- Life insurance
- Paid time off
- Employee discount
Supplemental Pay
- Bonus opportunities
- Commission pay
Job Type: Full-time
Pay: $40,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Work Days:
Ability to Relocate:
- Whittier, CA 90605: Relocate before starting work (Required)
Work Location: In person
