Job Title:
Office Assistant/Warranty Clerk/Accounts Receivables Support/Service Dispatch Secretary
Job Description:
Bennings Heating & Air is currently taking applications to fill an opening in our office. The ideal candidate will provide excellent customer service to our ever-growing customer base and be able to prioritize service requests and work assignments as they come in daily. Customer service includes answering all customer questions willingly and with a great attitude, as well as going above and beyond to make sure all needs are satisfied in a timely manner. This position will be responsible for taking and distributing service call requests to the appropriate technician, working with the technicians on the office side to lighten their workload in the field, as well as assisting them with any questions that they have and rearranging the flow of work as needed. Office responsibilities include daily warranty filing, stocking parts, scheduling, filing and maintaining company records, as well as supplying support and assistance to the company Office Manager and President as needed. This position is best fitted for someone who is pleasant, helpful, independent, responsible, highly motivated, and capable identifying work that needs to be done without direction.
Responsibilities:
- File and Track all Warranties and Maintain Warranty Records
- Scheduling jobs in online dispatch software
- Greet office visitors and appropriately fulfill their service needs or requests
- Primarily answer phone calls between 7:00 AM and 3:30 PM and return any calls that were missed that went to company voicemail.
- Direct phone calls to the appropriate coworker as needed.
- Respond enthusiastically and attentively to customer and business inquiries in person, via telephone, email or fax
- Take all service requests, answer customer questions appropriately, and distribute requests to appropriate technician or coworker
- Communicate with management as needed for task scheduling
- Maintain general company record systems to uphold accurate files
- Compose texts, memos and emails as needed
- Invoicing and past due management support
- Scheduling service call and installation appointments for the week as needed
- Adjust the installation job board and service lists daily
- Take messages as needed
- Perform administrative tasks, including filing, faxing, and photocopying
- Assist with office maintenance activities such as washing dishes, stocking office supplies, and maintaining office neatness
- Online ordering of equipment and office supplies as needed with management’s approval
- Qualifications and Skills:
- High School diploma or GED
- Previous office experience preferred
- Experience in bookkeeping, accounting, and data processing preferred
- Experience with Quickbooks is preferred
- Knowledge of specific software programs, including Microsoft Word and Excel is REQUIRED
- Experience with Google Docs, Google Sheets, and Google Drive and cloud based programs is preferred
- Experience maintaining and prioritizing a schedule or calendar
- Must be able to communicate via text
- Able to work as part of a team or independently as needed
- Friendly and professional demeanor
- Exceptional written and verbal communication skills
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Ability to Relocate:
- Prattsville, AR 72129: Relocate before starting work (Required)
Work Location: In person
