Job Summary
Counter Sales Associates play a crucial role in building, maintaining, and growing customer relationships, enhancing the customer experience, and promoting the success of the branch and company. They represent a premier HVAC and Refrigeration wholesaler and provide our clients with excellent customer service, sales, and product knowledge.
Responsibilities
- Sales & Customer Service
- Greet and assist customers at the counter, over the phone, and online
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Provide product recommendations based on customer needs
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Assist Territory Managers when applicable
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Order Entry & Customer Quotes
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Input and verify customer orders, account details, and product information
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Place, schedule, and ensure timely product delivery
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Conduct payment transactions and account reconciliations for customer orders
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Inventory & Cycle Counting
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Maintain accurate inventory and proper bin locations on all stocked items
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Collaborate with the Supply Chain Team to manage stock levels, non-stock inventory, and unavailable inventory.
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Perform cycle counts and report discrepancies
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Shipping & Receiving
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Oversee/Conduct the shipping, receiving, and delivery of purchase orders, products, and warehouse transfers
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Load/unload trucks and make customer deliveries when necessary
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Branch Upkeep & Safety
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Ensure all areas of the branch/store are kept clean, orderly, and safe
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Keep all catalogs, books, product literature, and store displays orderly and up to date
Benefits
We also offer an exceptional benefits package to our people, including:
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Rich and affordable medical and dental plans
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HSA plan with employer contribution
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Free coverage for Vision Insurance
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Free Long-Term Disability, Life Insurance, Hospital Indemnity, Critical Illness, EAP, Identity Theft
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401(k) with company match and profit sharing
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Tuition reimbursement
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PTO
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Paid Holidays
- Quarterly bonus for all employees based on company performance
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Wellness program
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And more!
Experience & Qualifications
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Relevant professional or technical experience - i.e. wholesale, retail, or business-to-business customer service or sales experience, technical/HVAC knowledge
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Experience with purchasing (POS) and/or inventory software a plus
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Ability to successfully prioritize and conduct the various sales, customer service, order entry, inventory, delivery, and housekeeping tasks of the branch daily
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Basic computer skills - Outlook, Word, Excel
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Ability to listen and communicate by phone, in writing, and in person with customers in a professional manner
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Ability to understand and calculate numbers and figures related to branch/company sales, purchase orders, inventory, etc. (i.e. revenue, profits, discounts, percentages)
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Ability to operate or learn to operate a forklift and pass a forklift safety test
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Desire to work in a dynamic, fast-paced environment
Education
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High school diploma or GED required, additional certification or coursework from a college or technical school desirable
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HVAC industry training, certification, or college coursework/degree a plus
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Commit to continuous learning & development through several training channels
Work Schedule/Shift: Standard Hours are M-F, 7:00 am-4:30 pm. Hours are determined by the branch manager and could be between 6:00 am and 5:00 pm and, potentially, Saturday morning.
Pay Status: Non-exempt
Physical Demands
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Work can involve lifting products weighing up to 50 pounds
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Warehouse locations may not have central air conditioning
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Work may involve standing and/or sitting for extended periods
