Overview:
We are looking for positive, upbeat, energetic individuals to learn and grow with our team. Our customers will be your #1 priority—and your earning potential is unlimited! Starting at $16.00 base plus unlimited bonus/commission, top performers on our team earn significantly more. Must have a flexible schedule.
At Elements Red Mountain, we believe in creating an outstanding customer experience - from the moment the client calls to book an appointment until they leave our studio! You are the face of our company - so you must embrace the essential healing aspects of our offering and the culture in our studio!
Responsibilities:
Your Role: You'll be the trusted guide who helps our clients discover their perfect wellness experience through meaningful conversations and personalized service—both over the phone and face-to-face. Your genuine connections and authentic interest in each person will naturally build loyal relationships and drive our membership program forward.
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Matching clients with the perfect therapist or practitioner to meet their wellness needs across our services (massage, facials, stretch therapy, and Red Light therapy)
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Growing our Wellness Program by connecting clients with memberships that fit their lifestyle and goals
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Selling Packages and retail items
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Selling Gift Cards
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Upgrading - longer sessions, aromatherapy or hot stone
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Answering phones professionally and converting phone calls into appointments.
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Accurate scheduling and completing the retail and service sales process.
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Addressing emergency scheduling issues quickly and professionally.
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Addressing client requests and disputes professionally and efficiently
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Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.
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Maintain leadership in the studio while management is not there
Qualifications:
Who You Are
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Customer Facing Sales and Customer Service Experience
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Must be available some nights and weekends
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Conversationalist / Quick Wit
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Passionate about wellness and genuinely believe in the transformative power of massage therapy
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Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
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Retail or industry experience, a plus
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Web-based scheduling, a plus
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Attention to detail and the ability to follow instructions (written and verbal) is essential
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Ability to remain flexible in a constantly changing environment
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Thrive under pressure—you stay calm, focused, and solution-oriented when things get busy
Benefits: Benefits: - Great Team Environment - Opportunity for Advancement - Unlimited Earning Potential - Team and Individual Bonuses - Earned Sick Pay - Dental, Vision, Hospitalization Supplement Insurance (employer contribution) - Birthday/Anniversary Hourly Service - Opportunity to earn additional services - Service and retail discounts - 401K - FUN, FUN, FUN!!
